Description :

Role Overview :

The Senior Technical Manager Customer Engineering owns the planning, prioritization, and delivery of all customer-specific technical work (RICEW) across RecVue customers.

This role ensures technical quality, consistency, and alignment with the RecVue platform.

Key Responsibilities :

- Act as the single owner for all RICEW demand across customers.

- Work with CS and customers to clarify scope, priorities, and expectations.

- Partner with Engineering on estimation, planning, and delivery.

- Ensure solutions adhere to platform standards and architectural principles.

- Track progress and communicate status to stakeholders.

- Identify recurring patterns to influence product roadmap and platform improvements.

Required Experience & Skills :

- 10 to 15+ years of experience in technical delivery or engineering management.

- Strong understanding of enterprise SaaS platforms, integrations, and data flows.

- Ability to manage competing priorities across customers.

- Strong technical judgment and problem-solving skills.

- Excellent communication and stakeholder management abilities.

What Success Looks Like (First 12 Months) :

- Predictable and transparent RICEW delivery.

- Reduced rework and customer dissatisfaction.

- Improved alignment between Customer Engineering and Product.