Job Title : Senior Real-Time Collaboration Engineer (Infrastructure) (1 spot).

Reports to : Director of Network Engineering and Unified Communications.

Job Type : Contract (1 Year Remote then Onsite in Pune ).

Summary :

Responsible for the implementation, deployment, maintenance, and support of real-time collaboration applications including MS Teams Telephony, MS Teams Meetings, WebEx Meetings, Zoom Meetings and other audio/video technologies.

Major Responsibilities :

- Design, implement, manages, monitors, supports and troubleshoot Mizuhos MS Teams deployment including meetings and telephony.

- MS Teams Room and Board.

- WebEx Room and Boards.

- NEAT Videoconferencing hardware.

- Phones.

- 3rd Party Video Conferencing units.

- Soft Clients o Web Clients.

- Integration with 3rd party real-time collaboration applications such as Cisco UCM, WebEx and Zoom.

- Manages vendor relationships and creates purchase orders for new equipment and services.

- Liaise with business partner telecom operations on new and existing connectivity.

- Strives to ensure that all systems achieve 100% uptime during and outside of business hours.

- Creates and maintains written documentation and diagrams for supported systems.

- Experience with telecom wiring, punch-down tools and general data center plant, including the installation of equipment in racks and cabling.

- Must be able to lift 50 pounds.

- Provides support off-hours and remotely (i.e. from home) when needed.

- Create and maintain written documentation and diagrams for all products and networks .

- Manage projects, including project definition, project plan development, resource allocation, and debriefing.

- Serve as the final escalation point for Service Desk for real-time collaboration-related issues.

Required Qualifications :

- Bachelors degree in Technical or engineering, or computer science or equivalent experience.

- 10+ years of experience supporting web collaboration, telephony, audio, and video in a mission-critical environment.

- Experience with SIP audio/video integration with other 3rd Party SIP applications.

- Experience in MS Teams Telephony and Meeting, WebEx Meetings and Zoom meetings.

- Experience with P2P and multi-point video conferencing.

- Experience with industry standard real-time collaboration protocols SIP, H.323, MGCP, SCCP, H.264, H.265, WebRTC, E.164+.

- Understanding of real-time application concepts such as PBX'es, dial plans, VoIP, QoS.

- Ability to work in a fast-paced environment supporting real-time market data and trading.

- Certification and/or training with vendor-neutral or vendor-specific focus.

- Basic understanding of operating system administration (Windows and Linux).

- Basic scripting and automation.

- The ability to solve problems via standard and non-standard methods.

- Organized and methodical testing skills.

- Excellent written and oral communication skills.

- Excellent time management and organizational skills.

Tagged Systems :

OS : Linux & Windows.

Hardware and Applications : Cisco routers and switches, Cisco CUCM, Cisco Telepresence and Video Units, WebEx, SIP Trunks, Cisco Expressway, Cisco Contact Center, Microsoft Teams, MS Teams, Zoom, NEAT videoconferencing.