Role : Senior Business Analyst Conversational Designer.

Years of Experience : 4-9 years.

Location : Mumbai, Bangalore and Trivandrum.

Roles & Responsibilities :

- Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent.

- Define use cases.

- Design a human-to-virtual-agent conversation flow iteratively.

- Apply industry best practices and promote standards for execution and delivery approach.

- Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.

- Act as a liaison between stakeholders, project teams, and development teams.

- Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.

- Managing customer communication & relationships.

Required Skills :

- Experience in at least one of the following areas : Analytics, AI, Linguistics, Copywriting, UX Design or Product Design.

- Excellent communication, articulation, abstraction, analytical and presentation skills.

- Ability to work with minimal supervision in a dynamic and timeline sensitive work environment.

- Excellent aptitude in business analysis and awareness of quantitative analysis techniques.

- Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research.

Nice to have skills :

- Experience in AI bot platforms, such as DialogFlow/API.

- AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant).

- Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning).

- Well versed with voiced based processing (text to speech, speech to text).

- PMP, PSM certification.