Qentelli - ServiceNow Developer

Description :

- Build and Deploy UI Policies, UI Actions, Script Includes, Business Rules, Workflow Scripts, Scheduled Jobs Import Sets and Transform Maps

- Build integrations from ServiceNow to other applications

- Facilitate and support the rollout of new application and enhancements in ServiceNow

- Solution and provide requested enhancements to existing ServiceNow applications

- Perform documented daily, weekly, and monthly maintenance tasks required for platform performance and compliance

- Maintain and implement 3rd party software integrations with ServiceNow

- Assist with the implementation of platform upgrades

- Assist in interpreting impact from new platform releases and actively find opportunity to maximize benefits from new features

- Assist with creation and maintenance of reports, dashboards, groups, and permissions

- Assist transformation of the CMDB to align with the Common Service Data Model (CSDM)

- Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

- Define, create, and manage Service Mapping infrastructure, including patterns

- Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

- Experience with building Now Assist AI Agents, Now Assists skill and Virtual Agent designer.

- Must have experience with ServiceNow Flow designer and workflow editor.

Qualifications :

- ServiceNow System Administrator Certification preferred

- ServiceNow Implementation Specialist Certification preferred

- ServiceNow Certified Application Developer

- ITIL V3 Certification

- Experience implementing ServiceNow Service Mapping desired

- Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience

- Minimum 2 to 3 years of ServiceNow development, configuration, and administration experience in an enterprise environment

- Strong customer service orientation and ability to communicate effectively to executive level customers

- Expert knowledge of the configuration, customization, & administration of ServiceNow platform, various modules of ServiceNow (i.e. Incident, Problem, Change, ITOM, Event Management, SLM, Knowledge, Report/Performance Analytics, Service Catalogs, Content Management System/Service Portal, Web Service Integration, new custom application development), as well as the domain of platform architecture, performance tuning, & application maintenance.

- Strong experience in areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands-on experience with various data discovery sources (i.e. SCCM)

- Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell

- Strong knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, REST, WSDL, JAXWS)

- System Properties - UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups

- Strong knowledge of JavaScript and with web browser technology (XML, HTML, Web Services, etc.)

- Solid understanding of encoded queries, reporting, database views, SQL, stored procedures