Job Description :

Job Title : ServiceNow Developer (Contract to Hire)

Company : RHI Magnesita (via Protiviti Initial Contract)

Location : Delhi NCR, Mumbai, Bangalore, Hyderabad

Experience : 5+ Years

Employment Type : Contract - Initial 6 months with Protiviti (payroll) Post 6 months, transition to RHI Magnesita permanent role based on performance

About the Role :

We are looking for an experienced ServiceNow Developer with 5+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions.

This is a contract-to-hire opportunity, where the candidate will be employed by Protiviti for the first 6 months, post which they will transition to RHI Magnesita's permanent payroll based on performance.

Key Responsibilities :

- Design, develop, and implement solutions on the ServiceNow platform.

- Customize and configure ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.

- Develop and maintain custom applications, workflows, business rules, UI policies, and scripts.

- Implement and manage ServiceNow integrations using :

1. REST/SOAP APIs

2. MID Server

3. Integration Hub / Flow Designer

- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

- Perform unit testing, debugging, and application performance optimization.

- Ensure adherence to ServiceNow best practices and standards.

- Prepare technical documentation and conduct knowledge transfer.

- Support production deployments and provide post-go-live support.

Required Skills & Qualifications :

- Minimum 5+ years of ServiceNow development experience.

- Strong expertise in :

1. ITSM Modules (Incident, Problem, Change, Service Catalog)

2. JavaScript and Glide APIs

- Hands-on experience with :

1. REST/SOAP Web Services

2. Third-party system integrations

- Experience with :

1. Flow Designer

2. Integration Hub

3. MID Server configuration

- Good understanding of ServiceNow data model and CMDB.

- Knowledge of SDLC and Agile methodologies.

- Strong problem-solving and communication skills.

Certifications (Mandatory) :

At least one of the following :

1. ServiceNow Certified System Administrator (CSA)

2. ServiceNow Certified Application Developer (CAD)

(Additional certifications in ITSM, Integration, or other modules will be an advantage.)

Preferred Skills :

- Experience with Automated Test Framework (ATF)

- Knowledge of ITIL processes

- Exposure to JavaScript frameworks and external APIs

- Experience with Cloud platforms (Azure, AWS)

Key Competencies :

- Analytical thinking

- Problem-solving ability

- Team collaboration

- Effective communication

Nice to Have :

- Experience in ServiceNow upgrades and migrations

- Knowledge of DevOps practices

- Experience in Performance Analytics / Reporting

Important Note :

This is a Contract-to-Hire role :

1. Initial 6 months with Protiviti (payroll)

2. Post 6 months, transition to RHI Magnesita permanent role based on performance