Job Summary :

We are seeking a skilled SAP Service Cloud V2 Consultant with a strong background in SAP CRM or Service Cloud V1 and hands-on experience in Service Cloud V2. The ideal candidate will have a blend of functional and technical expertise, with the ability to translate business requirements into scalable solutions. Experience in the Power & Utilities industry is highly preferred.

Key Responsibilities :

- Work closely with business stakeholders to gather, analyze, and translate requirements into functional and technical specifications

- Configure and implement solutions in SAP Service Cloud V2 to support customer service processes

- Participate in end-to-end project lifecycle including design, build, testing, and deployment

- Collaborate with cross-functional teams including integration, UI, and middleware teams

- Design and support integrations using SAP BTP and microservices-based architecture

- Contribute to UI enhancements using Fiori/UI5 principles where applicable

- Support data migration, testing, and post-go-live activities

- Identify opportunities for process improvements and recommend best practices

- Prepare documentation including functional specs, configuration guides, and training materials.

Preferred Qualifications :

- Prior experience in the Power & Utilities industry

- Exposure to S/4HANA integration scenarios

- Knowledge of SAP CX suite and overall customer experience architecture

- Experience working in Agile/Scrum environments Key Responsibilities Work closely with business stakeholders to gather, analyze, and translate requirements into functional and technical specifications

- Configure and implement solutions in SAP Service Cloud V2 to support customer service processes

- Participate in end-to-end project lifecycle including design, build, testing, and deployment

- Collaborate with cross-functional teams including integration, UI, and middleware teams

- Design and support integrations using SAP BTP and microservices-based architecture

- Contribute to UI enhancements using Fiori/UI5 principles where applicable

- Support data migration, testing, and post-go-live activities

- Identify opportunities for process improvements and recommend best practices

- Prepare documentation including functional specs, configuration guides, and training materials.

Must Have Skills :

- 4+ years of overall experience in SAP CRM or SAP Service Cloud V1

- Minimum 1 year of hands-on experience in SAP Service Cloud V2 configuration and implementation

- Strong understanding of customer service processes (case management, service requests, workflows, etc.)

- Experience with SAP BTP (Business Technology Platform) and integration capabilities

- Knowledge of Fiori/UI5 and modern UI frameworks

- Familiarity with microservices architecture and API-based integrations

- Experience with system integration (SAP and non-SAP systems)

- Strong analytical and problem-solving skills .

Good to Have Skills :

- Prior experience in the Power & Utilities industry

- Exposure to S/4HANA integration scenarios

- Knowledge of SAP CX suite and overall customer experience architecture

- Experience working in Agile/Scrum environments