Project Manager Job Description

About the Role:

Ubers Commercial teams rely on Salesforce as the core platform for merchant acquisition, account management, quoting (CPQ), and contracting (CLM). Across Retail, Direct, and Delivery businesses, commercial teams frequently encounter Salesforce-related operational challenges that impact deal velocity, merchant onboarding, contract execution, and overall sales productivity.

We are looking for a Salesforce-savvy Program Manager with strong analytical and stakeholder management skills to serve as the primary operational partner for regional commercial teams. The ideal candidate can independently analyze Salesforce data, identify operational challenges, develop recommendations, and present insights to senior stakeholders through clear, executive-ready communications.

This is a highly cross-functional role sitting at the intersection of Commercial Operations, SalesOps, BizSys, Data COE, Product, Engineering, Compliance, and regional Sales teams. The ideal candidate combines strong Salesforce expertise with strong analytical capabilities, structured problem solving, and executive-level communication skills.

Minimum Qualifications:

- 5+ years of experience working with Salesforce CRM in Sales Operations, Business Operations, Program Management, Commercial Operations, or related functions.

- Strong understanding of Salesforce processes including opportunity management, account hierarchies, quoting (CPQ), contracting (CLM), and sales workflows.

- Proven ability to analyze data, identify trends, diagnose root causes, and generate actionable business insights.

- Advanced proficiency in Excel/Google Sheets and experience working with Salesforce reporting and dashboards.

- Excellent stakeholder management skills with a demonstrated ability to influence and drive alignment across cross-functional teams.

- Exceptional written and verbal communication skills with experience presenting to senior stakeholders.

- Proven experience creating executive-ready presentations, business reviews, and recommendation decks.

- Strong project and program management skills, including prioritization, issue management, and process improvement.

- Ability to operate independently in a fast-paced, ambiguous, and highly matrixed environment.

Preferred Qualifications:

- Experience in sales operations, lead management, or merchant acquisition environments. Familiarity with CRM systems and lead routing/enrichment tools (e.g., Salesforce or similar platforms).

- Experience working with Product/Engineering teams on automation or systems implementations.

Contract Details:

- Role equivalent to L3/L4 Program Manager at Uber.

- 12-month contract (extendable based on business needs).

- High-impact role with visibility across regional and global stakeholders.

Primary Responsibilities:

1. Salesforce Operations & Business Support:

- Act as the primary point of contact for Salesforce-related business issues impacting Commercial teams.

- Diagnose and triage Salesforce issues across opportunity management, account hierarchies, CPQ, CLM, contracting workflows, pricing configurations, and merchant onboarding processes.

- Partner with SalesOps, BizSys, Data COE, Compliance, Product and Engineering teams to drive issue resolution.

- Identify root causes of recurring Salesforce challenges and recommend scalable solutions.

- Track, prioritize, and manage Salesforce-related escalations across multiple regions.

2. Analytics & Insights:

- Analyze Salesforce data to identify operational bottlenecks, process gaps, and trends impacting sales productivity.

- Perform quantitative analysis to understand issue frequency, resolution timelines, commercial impact, and process inefficiencies.

- Contribute to dashboards, reports, and recurring business reviews to monitor Salesforce health and operational performance.

- Generate actionable insights and recommendations that improve commercial team efficiency and deal execution.

- Use data-driven storytelling to influence prioritization and decision-making.

3. Process Improvement & Automation:

- Identify opportunities to streamline Salesforce workflows and reduce manual effort.

- Partner with technical teams to define business requirements and drive automation initiatives.

- Create detailed process documentation, business cases, acceptance criteria, and implementation plans.

- Support UAT testing, rollout planning, change management, and adoption monitoring.

- Drive continuous improvement initiatives to improve system usability and reduce operational friction.

4. Stakeholder Management & Program Leadership:

- Build strong relationships with regional commercial leaders, Account Executives, Account Managers, SalesOps, and cross-functional partners.

- Lead discussions with stakeholders to gather requirements, align priorities, and communicate progress.

- Facilitate issue resolution across teams with differing priorities and ownership structures.

- Present recommendations, insights, and program updates to senior stakeholders and leadership teams.

- Influence outcomes without direct authority in a highly matrixed environment.

5. Executive Reporting & Communication:

- Create executive-ready presentations, business reviews, and recommendation decks.

- Translate complex operational and Salesforce issues into clear, concise narratives.

- Communicate business impact, root causes, proposed solutions, and implementation plans to leadership audiences.

- Support strategic planning and operational reviews through data-driven presentations.

Role Details:

- Role: Other Consulting - Other

- Industry Type: IT Services & Consulting

- Department: Consulting

- Employment Type: Full Time, Permanent

- Role Category: Other Consulting

Education:

- UG: Any Graduate

Key Skills:

- CPQ, Operations, Salesforce CRM, sales, Salesforce, Salesforce CPQ, CRM systems