- Own complete lifecycle delivery of Microsoft Dynamics CRM / D365 CE projects including implementation, upgrade, migration, and rollout programs

- Define project scope, delivery plans, timelines, milestones, and resource allocation

- Manage project schedules, budgets, dependencies, and delivery risks

- Establish governance frameworks, reporting cadence, escalation processes, and quality controls

- Ensure adherence to project management standards, delivery methodologies, and compliance requirements

- Monitor delivery KPIs, project health, and milestone achievement

Stakeholder & Client Management :

- Serve as the primary point of contact for clients, leadership teams, and business stakeholders

- Conduct steering committee meetings, governance reviews, and status reporting sessions

- Manage stakeholder expectations and align business goals with CRM solution delivery

- Collaborate with business users to define priorities, delivery roadmaps, and implementation strategies

- Drive decision-making and issue resolution across business and technical teams

Team & Delivery Management :

Lead cross-functional delivery teams including :

- CRM Developers

- Solution Architects

- Functional Consultants

- QA Teams

- Data Migration Teams

- Integration Teams

- Change Management Teams

- Manage onshore-offshore delivery models and distributed project teams

- Coordinate sprint planning, backlog grooming, release planning, and deployment activities

- Ensure timely delivery of high-quality CRM solutions

Agile / Scrum Delivery :

- Drive project execution using Agile, Scrum, or Hybrid delivery methodologies

- Facilitate sprint ceremonies including sprint planning, daily standups, retrospectives, and demos

- Track sprint velocity, burndown metrics, and release readiness

- Ensure user stories, acceptance criteria, and deliverables are clearly defined and approved

- Promote continuous improvement across delivery teams

Risk, Dependency & Issue Management :

- Identify and mitigate project risks, delivery bottlenecks, and dependencies

- Manage CRM integration dependencies, data migration activities, and downstream system impacts

- Escalate critical issues and coordinate resolution with technical and functional teams

- Ensure business continuity during deployments and production releases

Financial & Commercial Management :

- Track project financials, effort estimations, billing milestones, and revenue recognition

- Support budgeting, forecasting, and vendor coordination activities

- Monitor utilization, delivery efficiency, and resource planning

- Ensure compliance with contractual obligations, audits, and governance standards

Required Experience :

- 8-12 years of overall IT experience

- Minimum 5+ years of experience managing Microsoft Dynamics CRM / D365 CE projects

- Proven experience delivering end-to-end CRM transformation programs

- Strong client-facing project delivery experience

- Experience handling enterprise-scale implementations and large transformation programs

Technical & Functional Expertise :

Strong understanding of :

- Microsoft Dynamics CRM / D365 CE

- Sales Module

- Customer Service Module

- Marketing Module

- Field Service Module

Experience managing :

- CRM integrations

- Data migration activities

- Release management

- Deployment planning

- Environment management

- Familiarity with Power Platform ecosystem including Power Apps and Power Automate is preferred

Project & Delivery Skills :

- Agile / Scrum project delivery expertise

- Stakeholder management and governance experience

- Strong project planning and execution skills

- Experience with onshore-offshore delivery coordination

- Risk management and dependency tracking expertise

- Budget and resource management capabilities

Preferred Qualifications :

- PMP / PRINCE2 / Scrum Master certification preferred

- Microsoft Dynamics 365 certifications are an added advantage

- Experience working with enterprise clients and global delivery teams

- Exposure to Azure DevOps, Jira, or other Agile project management tools