Project Manager - IT Project Delivery

Role : Project Manager.

Total Experience : 7-11 yrs ,Relevant 3+yrs.

Role Summary :

The Project Manager will be responsible for leading the end-to-end delivery, management, and reporting of Customer & Internal Cloud and Technology infrastructure projects.

This role focuses on setting up or transitioning new IT infrastructure, rather than IT service management or day-to-day operational support.

Duties & Responsibilities :

- Project Governance : Produce and maintain essential project documentation, including Project Initiation Documents (PIDs), project plans, RAID logs, and progress and highlight reports.

- Resource Management : Manage project resources within a matrix management environment, ensuring optimal allocation and utilization.

- Risk & Issue Management : Identify and manage project risks and issues, implementing appropriate mitigation strategies to ensure successful project outcomes.

- Status Reporting : Regularly report on project status, progress against milestones, and any risks or issues.

- Change Management : Manage project-related change requests, ensuring all changes are documented and approved.

- Stakeholder Engagement : Liaise with customers, partners, and third-party suppliers to ensure alignment and collaboration across all project phases.

- Process Adherence : Ensure compliance with CST and corporate policies and procedures related to the project delivery process.

- Solution Design Support : Collaborate with the Cloud and Technology technical design team to facilitate the design and implementation of infrastructure solutions.

- Handover Management : Ensure a smooth and successful transition to operational and support teams for ongoing service delivery.

- Procurement Management : Oversee relevant procurement activities, ensuring timely and cost-effective acquisition of necessary resources.

- Commercial Management : Manage any commercial issues arising from changes in project deliverables or scope, in collaboration with account resources, the customer, and third-party organizations.

- Customer Sign-Off : Obtain customer sign-off at key project milestones to ensure satisfaction and alignment with project goals.

- Continuous Improvement : Contribute to the enhancement of NEC's Project Management Process by identifying and implementing continuous improvement initiatives.

- Strategic Contribution : Actively contribute to the long-term strategic objectives of NEC through project delivery excellence.

Required Knowledge and Experience :

- Project Management Expertise : Proven experience in managing infrastructure projects related to cloud hosting, SaaS, technology upgrades, or software implementation.

- Technical Proficiency : Strong technical knowledge, with the ability to understand and articulate technical solutions to both technical and non-technical stakeholders.

- Leadership Skills : Demonstrable ability to lead and motivate cross-functional virtual or matrix project teams.

- Organizational Skills : Exceptional ability to plan, organize, and control all aspects of project delivery.

- Communication Skills : Excellent verbal and written communication skills, with strong presentation abilities for engaging external customers and partners.

- Resilience & Flexibility : High level of personal resilience and self-motivation, with the ability to manage multiple projects in a fast-paced, deadline-oriented environment.

- Travel Flexibility : Willingness to travel as required by business needs.

- Office Tools Proficiency : Advanced user of office automation applications (e.g., Word, Excel, MS Project).

Desired Knowledge and Experience :

- Certifications : ITIL Service Management accreditation, PRINCE2 accreditation or experience with PRINCE2 principles.

- Technology Knowledge : Sound understanding of technology solutions and their application within government and corporate marketplaces, with experience in Windows/Linux server operating systems and core networking concepts.