Project Manager - Healthcare Domain

Description :

Job Title : Project Manager - Healthcare (Voice Agent Preferred)

Location : Remote India

Shift : US / UK Shift (Mandatory)

Employment Type : Full-Time

About the Role :

We are seeking a highly organized, proactive, and detail-oriented Project Manager with strong experience in healthcare technology projects, particularly in healthcare applications and digital health solutions. Experience with AI-driven voice agents, conversational AI, or healthcare contact center automation solutions is highly preferred.

You will work closely with senior project managers, cross-functional teams, global stakeholders, and clients (primarily US/UK-based) to ensure successful delivery of multiple software development projects. The ideal candidate must be comfortable managing projects in US/UK time zones and collaborating with global teams.

Key Responsibilities :

Project Management & Delivery :

- Coordinate end-to-end execution of multiple healthcare software development projects

- Support planning, execution, monitoring, and successful delivery within scope, timeline, and budget

- Track project schedules, milestones, risks, dependencies, and deliverables

- Ensure compliance with healthcare industry standards and client-specific requirements

- Assist in sprint planning, backlog grooming, and Agile ceremonies (if applicable)

- Monitor quality standards to ensure deliverables meet client expectations and regulatory needs

Healthcare & Voice Agent Projects (Preferred) :

- Manage or support projects related to :

- Healthcare applications (EHR/EMR integrations, patient engagement platforms, telehealth solutions)

- AI-driven voice agents or conversational AI in healthcare

- Healthcare automation, patient support bots, or contact center solutions

- Coordinate with AI/ML, engineering, and product teams for voice-based or automation-driven solutions

- Ensure healthcare compliance considerations (HIPAA awareness preferred)

Stakeholder & Client Communication :

- Act as a communication bridge between clients, internal teams, and leadership

- Provide regular status reports, risk updates, and progress tracking

- Manage expectations across US/UK stakeholders

- Conduct project meetings and maintain documentation (MoMs, risk logs, status dashboards)

Operational & Administrative Support :

- Assist in resource planning and allocation

- Track budgets, invoices, and project financials

- Support vendor coordination and procurement activities

- Contribute to recruitment, onboarding, and team coordination when needed

- Identify and implement process improvements for better efficiency

Risk & Quality Management :

- Identify project risks and develop mitigation strategies

- Maintain risk registers and escalation frameworks

- Ensure adherence to quality standards and SDLC best practices

Required Qualifications :

Education :

- B.Tech / BE in Computer Science, IT, or related field

Experience :

- 25 years of experience in Project Management or Project Coordination

- Mandatory experience in healthcare technology projects

- Prior experience working with US/UK clients or global teams

- Experience managing multiple concurrent software development projects

Technical & Functional Skills :

- Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall)

- Experience with project management tools such as :

1. Jira

2. MS Project

3. Smartsheet

4. Trello / Asana

- Proficiency in MS Office (Excel, PowerPoint, Word)

- Basic understanding of APIs, integrations, and healthcare workflows

Preferred Qualifications :

- Experience working on AI-powered voice agents or conversational AI platforms

- Familiarity with healthcare regulations (HIPAA awareness preferred)

- Exposure to :

- EHR/EMR systems

- Revenue cycle management systems

- Healthcare payer/provider workflows

- Certifications such as :

- PMP

- CAPM

- Certified Scrum Master (CSM)

- Experience in fast-paced startup or high-growth environments

- Exposure to financial tracking and vendor management

Key Competencies :

- Excellent verbal and written communication skills

- Strong multitasking and organizational abilities

- High attention to detail

- Proactive problem-solving mindset

- Ability to work independently in remote and cross-time zone environments

- Strong stakeholder management skills