Experience : 7+ years

Location : Gurgaon

Mode : Hybrid

Responsibilities :

- Own the overall project lifecycle and customer experience, ensuring successful delivery, customer satisfaction, and achievement of agreed project objectives.

- Serve as the primary point of contact for customers throughout the project lifecycle.

- Accountable for projects from presales engagement and scope definition through deployment, go-live, stabilization, and transition to Customer Success.

- Assist Sales and Solution Engineering teams during presales activities, including scope definition, effort estimation, assumptions, risks, and Statement of Work (SoW) development.

- Build and maintain strong relationships with customer stakeholders, including executive sponsors, project teams, and technical teams.

- Lead project governance activities, including status meetings, steering committees, executive reviews, and project reporting.

- Manage interactions between customers and partners to ensure successful project outcomes.

- Lead cross-functional project teams including Delivery Engineers, Solution Engineers, Support, Product Management, Customer Success, and partners.

- Proactively identify and manage project risks, dependencies, escalations, scope changes, and customer concerns.

- Drive timely resolution of project issues and coordinate escalation management when required.

- Ensure customers achieve agreed deployment milestones and initial business value during the project lifecycle.

- Facilitate smooth handover and transition to Customer Success and Account teams following project completion.

- Monitor project scope, timelines, budget utilization, and commercial considerations throughout the engagement.

- Contribute to the continuous improvement of delivery methodologies, project templates, tools, and best practices.

- Leverage project management tools, automation, and AI capabilities to improve delivery efficiency and reporting.

Position Requirements :

- Minimum 5 years of experience managing customer-facing technology projects.

- Proven experience managing multiple concurrent projects, including large-scale and complex enterprise deployments.

- Strong experience working with enterprise customers, partners, vendors, and cross-functional teams.

- Excellent project planning, execution, stakeholder management, and communication skills.

- Experience managing executive stakeholders, steering committees, and customer escalations.

- Strong commercial awareness with the ability to manage scope, change requests, project profitability, and customer expectations.

- Experience working within cybersecurity, networking, cloud security, or enterprise IT environments.

- Firewall administration, network security, or cybersecurity operations experience is an advantage.

- Strong problem-solving skills with the ability to identify and mitigate risks early.

- Highly proactive, accountable, and results-oriented with a strong sense of ownership and urgency.

- Ability to operate effectively in a fast-paced, dynamic, and matrix-managed environment.

- Excellent interpersonal skills with a customer-first mindset and can-do approach.

- Team player with high integrity and professionalism.

- Excellent written and verbal communication skills in English.

- Additional APAC language skills are an advantage.

- PMP certification or equivalent project management certification is an advantage.

- Willingness to travel within the APAC region (approximately 20%).

- Flexible working hours and willingness to support customers across multiple APAC time zones, including ANZ when required.