Program Manager - Adobe Experience Manager (AEM) & Digital Commerce (SAP Hybris / SAP Commerce)

Role Summary :

The Program Manager is responsible for end to end delivery of large scale Digital Experience (AEM) and Digital Commerce (SAP Hybris / SAP Commerce) programs. This role owns delivery governance, customer engagement, resourcing, financial control, and ensures predictable outcomes across complex, multi vendor and multi location programs.

Key Responsibilities :

Program Delivery & Governance :

- Own overall program delivery across AEM Sites, Campaign, Analytics/CDP and Commerce (Hybris / SAP Commerce) platforms

- Drive program planning, milestones, sprint/release governance, go lives, and hypercare

- Manage risks, dependencies, quality metrics, and delivery timelines across workstreams

Customer & Stakeholder Management :

- Single point of contact for customer delivery leadership, sponsors, and product owners

- Lead status reviews, steering committees, executive updates, and escalation management

- Ensure transparency, scope control, and customer confidence throughout the program

Resourcing & Capacity Management :

- Define and manage resourcing strategy across onsite, near shore, and offshore teams

- Ensure right mix of AEM and Commerce skills, continuity, and long term team stability

- Proactively address skill gaps, attrition risks, and partial allocation challenges

Financial & Commercial Ownership :

- Own program financials including revenue realization, billing governance, and forecasting

- Manage effort estimation, change requests, margin protection, and prevent revenue leakage

Quality & Best Practices :

- Ensure adherence to AEM and SAP Commerce best practices, security standards, and delivery quality

- Partner with architects and technical leads to ensure scalable, stable, and future ready solutions

Experience & Skills :

- 13- 16 years of IT experience with strong program delivery background

- Hands on experience managing AEM and(or) SAP Hybris / SAP Commerce programs

- Strong customer management, resourcing, and escalation handling skills

- Proven ability to deliver under tight timelines and high pressure customer environments

- Very good comm skills