Key Responsibilities

- Manage end-to-end PAD development and support programs

- Oversee operations support delivery, ensuring SLAs and quality targets are met

- Own and track KPIs, metrics, and performance dashboards

- Drive process adherence, improvements, and operational excellence

- Act as primary point of contact for client communication and governance

- Handle escalations, risks, and issue resolution proactively

- Coordinate with cross-functional teams for smooth delivery and transitions

- Support continuous improvement initiatives and efficiency optimization

Required Skills & Experience

- Strong experience in operations support management

- Proven client management and stakeholder communication skills

- Solid understanding of KPIs, metrics, and operational processes

- Experience managing programs/projects with multiple workstreams

- Ability to work in a fast-paced, delivery-focused environment

Added Advantage (Good to Have) :

- LS (Life Sciences) domain knowledge or Finance domain knowledge

Qualifications

- Bachelor's degree (Engineering, Management, or related field preferred)

- Program or Project Management experience is mandatory