Role Overview:

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, and stakeholder communication.

Key Responsibilities:

- Monitor, analyze, and resolve production incidents within SLA.

- Perform root cause analysis (RCA) for recurring/systemic issues.

- Provide functional and technical troubleshooting for Eagle STAR & PACE.

- Support batch processing, job monitoring, and data validation.

- Handle escalations and coordinate with development and infrastructure teams.

- Support release deployments and post-implementation validation.

- Prepare documentation, runbooks, and knowledge articles.

Technical Skills:

- Strong hands-on experience with Eagle STAR (Performance, Reporting) and Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings).

- Oracle SQL / PL-SQL (data analysis & troubleshooting).

- Experience with Eagle Data Model.

- Job scheduling tools (Control-M / Autosys preferred).

- Understanding of SDLC, change management, and production release processes.

- Experience using ticketing tools (ServiceNow / Jira).

Functional / Domain Expertise:

- Investment Management / Asset Management domain knowledge.

- Understanding of security reference data, pricing & corporate actions, portfolio positions & transactions, and performance measurement concepts (TWR preferred).

Soft Skills:

- Strong analytical & problem-solving skills.

- Ability to work under tight reporting deadlines.

- Good communication with business users and PM teams.

- Ability to work in onshore/offshore model.

Nice to Have:

- Experience with FactSet or other performance systems.

- Exposure to Eagle Accounting.

- Experience in performance attribution environments.