Description :

- Define and communicate user needs through journey maps, service blueprints, and experience models

- Plan and conduct usability testing and research activities to inform and validate design decisions, including for AI enabled or data driven features

- Design and iterate user flows, wireframes, and prototypes at appropriate fidelity for different stages of delivery, including complex or data heavy interfaces

- Translate complex service, policy, or technical requirements into clear and accessible user experiences, such as automated processes or AI supported workflows

- Ensure designs meet WCAG 2.2 accessibility standards and responsive design principles across web, mobile, and desktop

- Collaborate with designers, researchers, product managers, and engineers to align on user outcomes and delivery goals

- Contribute to and maintain clear design documentation grounded in user needs and business requirements

- Support knowledge transfer and design capability building within and across project teams

- Champion user centred and inclusive design principles within multidisciplinary delivery teams

Qualifications :

- Expert proficiency in Figma, with a strong interest in emerging features such as Figma AI

- A strong portfolio demonstrating end to end UX work, including research led design decisions and evidence of impact

- Experience working with design systems, standards, and principles, such as the GOV.UK Design System and service standards

- Solid understanding of WCAG 2.2 accessibility requirements and inclusive design practices

- Experience working within agile, multidisciplinary delivery teams

- Ability to clearly communicate design rationale and trade offs to both technical and non technical stakeholders

- Experience using AI assisted tools to support research synthesis, ideation, or design iteration

- Relevant experience designing for AI enabled products, process automation, or data heavy user interfaces