Product Support Engineer - Troubleshooting

Description :

Role : Product Support Engineer

Location : Bengaluru (Sanjay Nagar)

Shift : General

Work Mode : 6 Days (Work from Office)

Experience : 3 - 5 Years

Roles & Responsibilities :

- Troubleshoot and resolve technical/software issues raised by customers

- Provide L2/L3 product support and ensure timely resolution within SLA

- Analyze logs, debug backend issues, and coordinate with development teams

- Reproduce issues and document root cause analysis

- Monitor system performance and proactively identify potential risks

- Assist in deployment, configuration, and environment setup when required

- Maintain detailed documentation of issues, fixes, and support processes

- Collaborate with cross-functional teams (Engineering, QA, DevOps)

Key Requirements :

- Strong troubleshooting & technical support skills

- Excellent customer handling and communication skills

- Strong understanding of Operating Systems

- Problem-solving mindset with analytical approach

Technical Skills :

- Strong core Python (Data structures, decorators, generators, exception handling)

- Familiarity with Django / Flask / FastAPI

- SQL (PostgreSQL/MySQL) & ORM knowledge

- Basic Linux/Unix, Docker, CI/CD (Jenkins/GitHub Actions)

- Comfortable with Git (branching, merging, pull requests)