Product Owner - Patient Services & HUB Operations

Description:

Experience: 7+ Years

Notice Period: Immediate Joiners Only

Role Overview:

We are hiring a Product Owner to support Patient Services and HUB operations within a pharmaceutical environment. The role focuses on AI enabled solutions, workflow automation, data driven decisioning, and Salesforce-based platforms to enhance patient access, affordability, and support experiences.

The ideal candidate has strong Product Ownership experience, deep understanding of HUB models, hands-on Salesforce (Health Cloud preferred) expertise, and the ability to work closely with technical and business stakeholders.

Key Responsibilities:

- Own and manage the product backlog for Patient Services and HUB capabilities

- Drive AI enabled use cases such as workflow automation, predictive insights, intelligent routing, and operational efficiency

- Collaborate with HUB operations, patient services teams, IT, vendors, and external partners

- Convert business needs into clear user stories and acceptance criteria

- Lead backlog grooming, sprint planning, demos, and retrospectives

- Act as the voice of the customer, prioritizing work based on value, risk, and impact

- Support Salesforce solutions including enrollment, benefits verification, copay, prior authorization, and case management

- Partner with data, AI, and engineering teams to deliver scalable, explainable, and compliant AI solutions

- Ensure adherence to HIPAA, GxP, and data privacy regulations

- Communicate roadmaps, progress, risks, and outcomes to stakeholders and leadership

Mandatory Skills:

- 7+ years of Product Owner / Product Management experience

- Strong experience in Pharma Patient Services and HUB operations

- Hands on experience with Salesforce (Health Cloud preferred)

- Experience delivering AI driven or automation solutions (workflow automation, analytics, OCR, NLP)

- Strong understanding of HUB processes: enrollment, benefits verification, copay, prior auth, patient support

- Excellent stakeholder communication and decision making skills

- Experience working in Agile / Scrum environments

Good to Have:

- Experience working with external HUB vendors

- Exposure to compliance heavy environments

- Knowledge of data privacy and consent management