Description :

Position : Salesforce Product Owner/Manager.

Location : Flexible (Hybrid/Remote - Global Teams)

Experience : 5+ Years in Salesforce + Product Ownership

Type : Full-time | Immediate Joiners Preferred

Core Requirements :

- Salesforce expertise with hands-on Service Cloud, Salesforce AI (Einstein, bots, agents), data model design, automation (flows, Process Builder, Apex)

- Product ownership track record managing enterprise platforms with proven business outcomes

- Integration experience connecting Salesforce to enterprise systems, data platforms, cloud services

- Governance knowledge in platform standards, data governance, AI governance principles

- Stakeholder influence across senior business/technical leaders, balancing priorities

- Delivery leadership in releases, UAT, change management with global/offshore teams

- Strong analytical skills to interpret metrics and drive improvements

Key Responsibilities :

- Own Salesforce roadmap and backlog prioritization for Customer Care teams

- Act as decision authority for design, configuration, customization tradeoffs

- Define/enforce platform standards, data models, automation guardrails

- Govern adoption of Salesforce AI capabilities per enterprise governance

- Ensure data quality for reporting, analytics, AI use cases

- Coordinate integrations for end-to-end operational workflows

- Lead release planning, UAT, change management

- Evaluate features/licenses/add-ons, hold vendors accountable

Desirable Skills :

- Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant)

- Vendor/partner management experience

- Global operations or contact center workflows

- Enterprise AI/analytics projects with Salesforce