Job Title : ePharma Product Manager

Department : Product Management

Location : Bangalore (Office-Based)

Travel Requirement : As per business needs

Reporting To : Head of Digital Products / Chief Product Officer

Working Days : Monday to Friday; Saturday Hybrid as per policy

Role Overview :

We are developing a Super App integrating hospital, pharmacy, diagnostics, and home care services in collaboration with a Healthtech partner under a Build-Operate-Transfer (BOT) model. The ePharma Product Manager will lead the digital pharmacy stream, acting as the link between internal pharmacy operations and the tech vendor, ensuring seamless product design, development, and execution. This role requires strong knowledge of pharmacy operations, digital workflows, product management, and healthcare compliance.

Key Responsibilities :

Product Strategy & Planning :

- Define and own the ePharma roadmap aligned with the SuperApp vision.

- Translate pharmacy workflows and business needs into product features.

- Prioritize features considering impact, feasibility, and regulatory needs.

Pharmacy Product Ownership :

- Integrate end-to-end pharmacy, On & Offline processes : prescription management, catalog structuring, fulfillment, bundling, inventory tracking, pricing, and returns.

Cross-Functional & Vendor Coordination :

- Act as the primary interface between the pharmacy vertical and external tech team.

- Manage requirement documentation, progress tracking, and BOT transitions.

- Coordinate with retail, warehouse, inventory, and marketing stakeholders.

Feature Development & Execution :

- Lead design and delivery of key modules

1. CMS for content and offers

2. Structured catalog and SKU management

3. Cart, checkout, and prescription workflows

4. Fulfillment and last-mile integration (store + warehouse)

5. Drug substitution and therapeutic mapping flows

- Address ePharma-specific needs including : like Drug interaction, Cold chain logistics, Regulatory audit trails, Multichannel fulfilment, Expiry-aware and batch-level return handling

- Wallet and insurance integration

- Subscription-based refills for chronic care

Analytics & Performance Optimization : Define and monitor KPIs

Education & Experience :

- Bachelor's in Pharmacy, Healthcare, Technology, or Business (MBA preferred)

- 47 years in product management; 2+ years in pharmacy, eCommerce, or healthtech

- Preferred prior experience with tech-vendor driven development

Skills & Competencies :

- Expertise in pharmacy operations and digital order flows

- Strong knowledge of CMS, OMS, ERP/WMS, and catalog management tools

- Familiarity with drug regulations, compliance, and cold chain needs

- Excellent coordination, documentation, and stakeholder engagement skills

Key KPIs :

- Roadmap Execution Product/ feature delivery time

- Product Adoption & User Engagement

- Product Quality & Feedback

- Conversion & Funnel Metric

- Business Impact -GMV / Revenue Contribution from the Product