Description :

Job Title : Product Analyst

Job Summary :

We are looking for a Product Analyst to support product operations and ensure smooth system performance. The candidate will act as a key point of contact for product-related operational issues, collaborate with support teams, and drive continuous improvement initiatives. The role requires strong analytical skills, operational monitoring, and the ability to improve processes using data-driven insights.

Key Responsibilities :

- Act as the primary point of contact for product-related operational issues.

- Provide support to L1/L2 teams with incident analysis, bug validation, and troubleshooting guidance.

- Monitor operational KPIs and analyze trends impacting system stability and user experience.

- Maintain and update SOPs, knowledge articles, and support documentation.

- Identify opportunities for process optimization and operational improvements.

- Apply Lean, Six Sigma, or similar methodologies to drive continuous improvement.

- Collaborate with cross-functional teams to improve product performance and operational efficiency.

- Prepare reports and dashboards to track operational metrics and product performance.

Required Skills & Qualifications :

- Strong analytical and problem-solving skills.

- Proficiency in MS Excel and PowerPoint.

- Experience with Signavio and reporting tools.

- Knowledge of data visualization tools.

- Familiarity with ServiceNow, RPA, or AI-driven optimization tools.

- Ability to analyze operational metrics and generate actionable insights.

Preferred Qualifications :

- Experience in product operations, product analytics, or support environments.

- Knowledge of process improvement frameworks such as Lean or Six Sigma.

- Strong communication and documentation skills.