Plat4mation - ServiceNow Techno-Functional Consultant

Position : ServiceNow Techno Functional Consultant.

Location : Bangalore.

Required competencies :

- 5 years of proven experience in ServiceNow ITSM and CSM.

- A healthy spirit, positive mindset, enthusiasm, and eagerness to learn are mandatory!.

- Proven ability to be a strong, independent, and effective professional who can navigate a complex international business/program environment.

- Willing to do hands-on work, while learning in an agile setting.

- Functional and technical aptitude and an ability to understand and discuss system architectural concepts and translate them into end-user language.

- Conceptual thinking/analytics : Ability to see the Bigger Picture.

- Strong communicator who can work with various stakeholders and customers, stress-resilient personality.

- Fluent in English, other languages are an advantage.

The Techno-Functional consultant supports the Customer ITSM and CSM Value Delivery team, and BCE team to leverage the out-of-the-box functionality of ServiceNow.

By having a deep understanding of the current business processes, and having an understanding of the transformation objectives, the functional consultant supports the Design team on how to best leverage out-of-the-box ServiceNow.

Key Competencies :

- Understand our business and our business processes -> How do we do things today.

- Understand ServiceNow OOTB functionality.

- Convert the business needs into these standard functionalities.