Palni - Senior ServiceNow ITSM Developer - CMDB

Job Description :

Senior ServiceNow ITSM Developer to join our growing team and lead enterprise-scale ITSM solution development on the ServiceNow platform.

Role : Senior ServiceNow ITSM Developer

Experience : 8+ Years in ServiceNow Development

Relevant Experience : 6+ Years in ServiceNow ITSM

Location : Pan India /Hybrid (as applicable)

Key Responsibilities :

- Design, develop & enhance ServiceNow ITSM solutions

- Work on Incident, Problem, Change, Request Management & Knowledge Management

- Develop scalable customizations using Business Rules, Client Scripts, Script Includes & Flow Designer

- Configure SLAs, ACLs, Notifications, UI Policies, Forms & Workflows

- Support CMDB & Service Mapping initiatives

- Drive automation using Flow Designer & IntegrationHub

- Optimize platform performance, usability & maintainability

- Collaborate with architects, consultants & business stakeholders

Required Skills :

- Strong ServiceNow ITSM implementation experience

- Expertise in JavaScript (server-side & client-side scripting)

- Deep understanding of ITSM workflows, SLAs & automation

- Hands-on experience with ACLs, security model & performance tuning

- Good understanding of CMDB concepts & dependencies

- Experience with REST/SOAP integrations & IntegrationHub preferred