Oracle Siebel CRM Tech Lead

Required Information Details:

Role: Oracle Siebel CRM Operation Lead

Description: We are looking for a dedicated and experienced Oracle Siebel CRM Specialist to join our team. The ideal candidate will have an in-depth knowledge of Oracle Siebel CRM Operations in telecom domain. The candidate should possess strong analytical skills, attention to detail, and the ability to work well in a team environment.

Required Technical Skill Set: Experience with Oracle Seibel CRM Operations (telecom domain)

Year of Experience: 8+ years

Location of Requirement: Offshore (HYD/BAN)

Desired Competencies (Technical / Behavioral competency):

Key Responsibilities:

- Manage all types of operation deliverables Failed/Pending orders, incidents, SR, Email requests etc in CRM tower.

- Analyze the issues and provide workaround solutions for quick fix and identify any system bug and raise Problem Ticket with L3/AD team for root fix.

- Participate in discussion with other stakeholders (Design, Development, QA) to understand and do thorough impact analysis and functional changes planned for the system.

- Coordinate with other tower leads regularly to identify and resolve if any system bottlenecks together.

- Oversee operations team schedules and coordinate with the Project Manager for project release support.

Skills:

- Experience with Siebel CRM Operations in telecom domain, Oracle Database, Unix, SQL, and PL/SQL

- Excellent communication and interpersonal skills

- Must be a good team player

- Strong problem-solving and troubleshooting abilities

- Ability to work independently and collaboratively in a team environment.

Good to Have:

- Oracle Siebel CRM certifications are a plus.