Role Overview:

We are seeking an Oracle L1 Support professional with hands-on experience in STM (Store to Move) and STP (Source/Store to Procure) processes. The role involves providing functional support, resolving user issues, supporting configurations, and collaborating with business and IT teams to ensure smooth procurement, inventory, and store operations within Oracle applications.

Key Roles & Responsibilities:

Functional Support & Operations:

- Provide Level 1 functional support for Oracle STM and STP processes.

- Analyse, log, troubleshoot, and resolve functional issues related to procurement, inventory, and store operations.

- Act as the first point of contact for end-users and escalate issues to higher support levels when required.

- Monitor system usage, performance, and user adoption in store and procurement environments.

Oracle Modules Support:

- Support configuration, testing, and usage of Oracle modules including Inventory (INV), Purchasing (PO), iProcurement, Oracle Cloud Procurement, Sourcing, Supplier Portal, and Payables.

- Assist in maintaining accurate inventory records and ensure compliance with organizational policies.

Business Interaction & Documentation:

- Assist in gathering and analyzing business requirements related to parts inventory, procurement processes, and store/warehouse operations.

- Participate in business workshops and requirement-gathering sessions.

- Translate business needs into functional specifications and system documentation.

- Prepare and maintain Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), test scripts, test cases, user manuals, and training materials.

Testing & Implementation Support:

- Support system testing, integration testing, and User Acceptance Testing (UAT).

- Assist with data migration and validation activities for parts, stores, and procurement data.

- Support post-implementation activities and ensure stable business operations.

Cross-Functional Collaboration:

- Work closely with supply chain, finance, stores, and IT teams.

- Coordinate with technical teams to support reports, integrations, and minor enhancements.

Experience & Skills Required:

- 4 - 6 years of experience in Oracle Functional Support (L1/L2).

- Hands-on exposure to STM and STP business processes.

- Working knowledge of Oracle SCM/Procurement modules (Inventory, Purchasing, iProcurement, Payables).

- Bachelor's degree in Engineering, Computer Science, IT, or related discipline.

- Strong analytical, problem-solving, documentation, and communication skills.

- Ability to interact effectively with business users and international stakeholders.

Shift Timings:

- Candidates must be willing to work in shifts: 2 PM CST (1:30 am IST) to 8 PM CST (7:30 am IST) or 4 PM CST (3:30 am IST) to 10 PM CST (9:30 am IST).