Job Summary :

We are looking for an Oracle Order-to-Cash (O2C) Functional Consultant to lead the implementation, configuration, and support of Oracle Cloud Order Management and related financial processes across the organization. The role focuses on partnering with sales, finance, and operations stakeholders to design and optimize end-to-end order-to-cash cycles, including order management, pricing, shipping, billing, receivables, and cash application. The consultant will translate business requirements into scalable Oracle Fusion solutions, ensure seamless integration across O2C and finance modules, and drive process efficiency and revenue accuracy. This role plays a key part in improving order visibility, accelerating revenue recognition, strengthening customer experience, and enabling data-driven decision-making through Oracle Cloud capabilities.

Processes Covered :

- Quotation & Pricing

- Customer Contracts

- Order Management

- Shipping

- Billing Readiness

- Collections

- O2C KPIs

Oracle Fusion Modules Covered :

- Order Management

- GOP

- CPQ

- Enterprise Contracts

- Shipping

- Inventory

- CX

- OTM

- WMS

- OTBI/OAC

Competency and Experience Requirements :

- Minimum 10+ years experience is required.

- Resources must demonstrate end-to-end process understanding, including upstream and downstream dependencies across the Oracle Fusion landscape.

- Resources shall be capable of :

1. Engaging directly with business stakeholders

2. Translating business requirements into functional designs (BRDs/FSDs)

3. Interpreting transactional data and KPIs

4. Supporting process improvements, control design, and value realization initiatives

5. Prior experience supporting large, complex, multi-site ERP environments is mandatory.

Responsibilities :

User Support and Functional Triage:

- Provide day-to-day onsite user support including concern identification, issue clarification, impact assessment, data validation, and functional triage.

- Log and track incidents, service requests, and enhancements through Clients-approved ITSM tools and coordinate resolution with AMS teams.

Demand Intake and Requirements Management:

- Conduct requirement workshops and prepare BRDs, FSDs, user stories, acceptance criteria, and process documentation.

- Ensure alignment with fit-to-standard principles and traceability through testing and signoff.

Continuous Improvement and Process Mining :

Perform process mining and transactional and business performance analysis to identify efficiency drivers, bottlenecks, deviations, and improvement opportunities.

- Maintain an improvement backlog and support execution of approved initiatives.

KPI Monitoring and Dashboards :

- Define and monitor functional and operational KPIs. Design and maintain dashboards using OTBI, BI Publisher, OAC, FAW, or Power BI as applicable and provide actionable insights.

ERP Capability Maturity and Roadmap Execution :

- Assess ERP capability maturity across functional domains and prepare improvement roadmaps aligned to business priorities. Support execution and value realization tracking.

Adoption and Engagement Support :

- Assess user adoption and engagement; identify gaps and implement adoption improvement plans including communications, enablement, and targeted training support.

Special Projects Support :

- Support functional execution of special ERP initiatives as assigned, including rollout readiness, stabilization, analytics programs, control towers and compliance-driven changes.

UAT Coordination and Quality Support :

- Coordinate and support UAT activities including planning, script preparation, defect triage, retesting, and business signoff.

RCA and Operational Governance :

- Participate in RCAs for major or recurring issues and ensure corrective and preventive actions are tracked and implemented.

Value Realization :

- Discover, Prioritize, Enable and Monitor Value Realization for the assigned Oracle modules and processes with structured analysis and stakeholder alignment.

Oracle Certifications and Professional Credentials :

- Must hold relevant Oracle Fusion certifications aligned to their functional role Oracle Order-to-Cash Cloud

- Equivalent or higher demonstrable experience may be considered at clients discretion; however, certifications are strongly preferred and may be used as a screening criterion during evaluation.