Job Description :

- Manage day-to-day production incidents and service requests across HCM modules

- Perform root cause analysis for issues and implement fixes or process improvements.

- Ensure SLA adherence, escalations, and reporting for incidents and problems.

- Support patches, upgrades, and system maintenance activities.

- Collaborate with technical teams for integrations, data corrections, and reporting issues.

- Document known issues, solutions, and support guides for the team. Assist with enhancements, configuration changes, and testing in live HCM environment.

- Prepare functional documentation, support notes, and user training guides.

- Participate in CRP, SIT, UAT cycles for minor changes or patches.

- Serve as a bridge between business users and technical teams for support issues.

Required Skills & Experience :

- 10 to 12 years of Oracle HCM Cloud experience, with production support focus.

- Strong expertise in Core HR, Payroll, Absence, Time & Labor, Talent Management.

- Experience handling post-go-live support, incident management, and troubleshooting.

- Familiarity with Oracle HCM reporting (OTBI, BI Publisher) and integrations.

- Excellent problem-solving, analytical, and communication skills.

- Ability to manage client interactions and stakeholder escalations effectively.