Job Title : Oracle HCM Cloud Functional Consultant

Experience : 3- 6 years

Job Type : Full-time & Must be Flexible to work in different time zones to support global business.

Location : GCC, Bengaluru, Karnataka, India

Summary :

Seeking an experienced Oracle HCM Functional Consultant to provide end to-end production support for Oracle HCM Cloud. The consultant will focus on stabilizing the live environment, incident resolution, and continuous improvement, while also supporting configuration and minor enhancements as needed.

Key Responsibilities :

- Manage day-to-day production incidents and service requests across HCM modules

- Perform root cause analysis for issues and implement fixes or process improvements.

- Ensure SLA adherence, escalations, and reporting for incidents and problems.

- Support patches, upgrades, and system maintenance activities.

- Collaborate with technical teams for integrations, data corrections, and reporting issues.

- Document known issues, solutions, and support guides for the team. Assist with enhancements, configuration changes, and testing in live HCM environment.

- Prepare functional documentation, support notes, and user training guides.

- Participate in CRP, SIT, UAT cycles for minor changes or patches.

- Serve as a bridge between business users and technical teams for support issues.

Required Skills & Experience :

- 3- 6 years of Oracle HCM Cloud experience, with production support focus.

- Strong expertise in Core HR, Payroll, Absence, Time & Labor, Talent Management.

- Experience handling post-go-live support, incident management, and troubleshooting.

- Familiarity with Oracle HCM reporting (OTBI, BI Publisher) and integrations.

- Excellent problem-solving, analytical, and communication skills.

- Ability to manage client interactions and stakeholder escalations effectively.

Preferred Qualifications :

- Oracle HCM Cloud certification(s) in relevant modules.

- Knowledge of data migration tools (HDL, HCM Extracts) for corrective updates.

- Prior experience with SLA-based support models and ITIL practices.