Job Summary :

The HR Tech Application Support Analyst is responsible for the day-to-day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s).

Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands-on leaders with system expertise and experience.

Essential Duties and Responsibilities :

- Reviews open cases/issues and troubleshoots or engage with other tech team members for resolution. Coordinates with vendors regarding required support by opening tickets, escalating and following up as required.

- Functional troubleshooting in Oracle Fusion Payroll module to identify set up or data issues and resolve the issues using the analytical skills in minimum turnaround time.

- Reviews release notes on vendor-published sites to keep them current and recommend solutions to resolve issues.

- Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application.

- Analyzes the impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations.

- Leads meetings to resolve priority issues of moderate complexity.

- Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.

- Provides analysis and consultation on implementing new software application products or new modules in existing applications.

- Executes unit, integration, and acceptance testing. May support functional team with required screenshots and system steps for testing and change management.

- May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance.

- Documents all configurations and supports the creation of change migration documentation.

- Assist (after initial Tier 0/1 attempt) in resolving User "How To" questions and help to create relevant job aids/learning/communications