Oracle Fusion ERP Application Support Engineer

Application Support & Issue Resolution :

- Provide L2/L3 functional application support to their respective business stakeholders in Finance, Supply Chain, and Human Capital (incl. Payroll) teams.

- Analyze, troubleshoot, and resolve defects, data issues, configuration gaps, and user reported incidents.

- Document recurring issues, root cause analysis, and system / process improvement recommendations.

- Ensure timely closure of tickets aligned with defined SLAs.

- Work with Oracle Support to log, track, and resolve SRs when required.

- Assist with OTBI, BIP reports, FRS, and dashboards.

- Support data corrections, reconciliation, and validation.

- Ensure data integrity across modules.

- Participate in monthly governance meetings with business and IT leadership.

Enhancements & Change Requests :

- Work closely with business stakeholders to gather requirements for CRs.

- Evaluate feasibility, impact analysis, and solution design.

- Perform configuration, testing (SIT/UAT), and facilitate deployment activities.

Experience & Qualifications :

- 7 to 10 years functional experience in their respective track Oracle Fusion (Cloud) ERP

- At least 2-3 end to end implementations, with strong post go live support experience.

- Solid understanding of integrations, workflow, security, and reporting tools.

- Experience troubleshooting Fusion issues using logs, audit, and diagnostics.

- Strong communication skills for dealing with business and IT stakeholders.

- Ability to work full time on site in Riyadh (Iqama mandatory).

- Oracle Cloud certification in Financials, SCM, or HCM is a plus.

Soft Skills :

- Strong ownership and accountability mindset.

- Ability to work under pressure in a live operational environment.

- Stakeholder engagement and expectation management.

- Flexibility to support critical issues outside working hours when required

Location : Riyadh, Saudi Arabia (On site, Iqama Mandatory)

Language : Fluent in English (must), Arabic speaking is preferred but not mandatory