Experience: 5 - 10 Years

Relevant Experience: Minimum 5 years in Oracle Fusion Cloud EAM

Locations: Hyderabad / Bangalore / Pune / Chennai

Work Mode: Hybrid - 2 - 3 Days Work from Office

Notice Period: Immediate Joiners Only

Role Summary:

We are looking for experienced Oracle Fusion Cloud Enterprise Asset Management (EAM) Functional Consultants for a support engagement focused on Incident to Resolve processes.

The role involves functional support, system troubleshooting, incident management, configuration enhancements, and continuous improvement of Oracle Fusion Cloud EAM across global operations.

Key Responsibilities:

1. Application Support & Troubleshooting:

- Provide functional support for Oracle Fusion Cloud EAM, including maintenance requests, work order management, asset tracking, preventive maintenance, and failure analysis.

- Analyze and resolve incidents, service requests, and system issues within agreed SLAs.

- Perform root cause analysis for recurring issues and coordinate with technical teams and Oracle Support.

- Support the asset lifecycle from incident creation and assessment through resolution and closure.

2. System Enhancements & Change Management:

- Implement minor enhancements and configuration changes based on business requirements.

- Support unit testing, integration testing, regression testing, and UAT.

- Participate in Oracle quarterly release testing and new feature rollouts.

- Support integrations with Inventory, Procurement, Projects, and Supply Chain modules.

Mandatory Skills & Qualifications:

- Minimum 5 years of hands-on functional experience in Oracle Fusion Cloud EAM.

- Strong understanding of Incident to Resolve processes.

- Experience in asset management, maintenance planning and execution, preventive maintenance, incident management, and work orders.

- Experience in application support, managed services, or AMS engagements.

- Strong knowledge of incident, problem, and change management.

- Good troubleshooting, root cause analysis, documentation, and communication skills.

- Ability to work with cross-functional teams and manage business-user expectations.