The consultant will provide functional and technical support for multiple Operating Companies within the Toshiba Group using the Oracle E-Business Suite (EBS) ERP platform. Key responsibilities include :

Application Support & Issue Resolution :

- Provide daily support for Oracle EBS business processes and third-party interfaces.

- Deliver functional and technical support for incidents, defects, and minor enhancements.

- Manage and resolve Incidents following ITIL standards.

- Troubleshoot and correct process and data issues causing failures.

- Collaborate with DBA teams, Oracle Support, business users and external vendors to resolve system and interface issues.

System Configuration & Development :

- Configure and customize Oracle EBS modules (Financials, Supply Chain, Projects, Order-to-Cash, Manufacturing, OTL, HRMS).

- Maintain and update all technical development documentation.

- Prepare and submit migration documentation per Toshiba governance procedures.

Documentation & Process Improvement :

- Maintain accurate and up-to-date support documentation.

- Recommend process improvements and best practices to enhance system stability and efficiency.

- Support reduction of project and ticket backlog through proactive analysis and remediation.

Communication & Collaboration :

- Provide regular status updates to business users, IT management, and key stakeholders.

- Participate in recurring and ad-hoc project, support, and progress meetings.

- Experience in Project Accounting, Project Billing & Project Costing, and Project Manufacturing Modules.

- Experience as a Business Analyst in communicating with Business Users, understanding the requirements, and providing the required support or developing, etc.

- Should be a person who can talk directly with the end users and collect the requirements from them.