Job Summary :

We are seeking an experienced Oracle CX Sales Cloud Consultant with 5+ years of experience in implementing, configuring, and supporting Oracle CX Sales Cloud solutions. The ideal candidate should have expertise in Oracle Sales Cloud configuration, sales automation, customer relationship management (CRM), business process optimization, and system integrations. The role involves collaborating with business stakeholders to deliver scalable, user-centric CRM solutions that enhance sales productivity and customer engagement.

Key Responsibilities :

- Implement, configure, and support Oracle CX Sales Cloud solutions.

- Gather and analyze business requirements and translate them into functional and technical specifications.

- Configure Oracle Sales Cloud modules, including Leads, Opportunities, Accounts, Contacts, Activities, Territories, Forecasting, and Sales Catalogs.

- Customize application workflows, page layouts, roles, security, approval processes, and business rules.

- Support end-to-end Oracle CX Sales Cloud implementation, enhancement, and production support activities.

- Design and execute solution configurations aligned with business requirements and Oracle best practices.

- Integrate Oracle CX Sales Cloud with Oracle ERP, Oracle HCM, Oracle Integration Cloud (OIC), and third-party applications.

- Develop and customize reports and dashboards using OTBI, BI Publisher, and Oracle Analytics tools.

- Perform system testing, integration testing, User Acceptance Testing (UAT), and post-production support.

- Troubleshoot application issues, conduct root cause analysis, and implement effective solutions.

- Prepare functional documentation, configuration documents, training materials, and user guides.

- Stay current with Oracle quarterly releases and recommend new features and enhancements.

Required Skills :

- 5+ years of experience in Oracle CX Sales Cloud implementation and support.

- Strong expertise in Oracle Sales Cloud configuration and CRM business processes.

- Hands-on experience with Leads, Opportunities, Accounts, Contacts, Activities, Forecasting, and Territory Management.

- Experience configuring workflows, approval rules, security roles, and business objects.

- Knowledge of Oracle Application Composer, Page Composer, Sandboxes, and Application Security.

- Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, web services, and third-party integrations.

- Proficiency in Oracle Transactional Business Intelligence (OTBI), BI Publisher, and Oracle Analytics.

- Understanding of sales lifecycle management, customer relationship management (CRM), and sales automation processes.

- Strong analytical, troubleshooting, and problem-solving skills.

- Excellent communication, stakeholder management, and client-facing abilities.