Description :

Role : Oracle CX Consultant Field Service (7 to 10 Years Experience)

Job Summary :

We are looking for an experienced Oracle CX professional specializing in Field Service. The candidate will be responsible for implementing, configuring, and supporting Oracle Field Service (OFS) solutions to optimize field operations, workforce management, and customer experience.

Key Responsibilities :

- Lead implementation and support of Oracle Field Service (OFS) solutions

- Analyze business requirements related to field service operations and translate them into system configurations

- Configure OFS modules including :

a. Routing and capacity planning

b. Work zones and service areas

c. Activity types and work skills

d. Resource management and scheduling

- Design and optimize dispatching, routing, and workforce utilization using OFS

- Configure mobility features for field technicians (mobile app usage, offline capabilities)

- Integrate OFS with other systems such as :

a. CRM (Oracle CX Sales/Service)

b. ERP systems

c. Third-party applications

- Work on inbound/outbound integrations using APIs and web services

- Support real-time data flow between OFS and enterprise applications

- Perform system testing (SIT/UAT), deployments, and production support

- Troubleshoot functional and technical issues

- Develop and maintain :

a. Functional design documents (FDD)

b. Configuration documents

c. Integration specifications

- Train end users and provide post-go-live support

- Drive continuous improvements in service delivery and field efficiency

Required Skills & Experience :

- 7 to 10 years of experience in Oracle CX / Field Service solutions

- Strong hands-on experience with :

- Oracle Field Service (OFS) configuration and implementation

- Routing, scheduling, and capacity planning

- Experience in at least 2 full lifecycle OFS implementations

- Knowledge of :

a. Field service business processes (installation, repair, maintenance)

b. Workforce management and dispatch optimization

- Experience with :

a. REST/SOAP APIs and integrations

b. Data mapping and transformation

- Strong analytical and problem-solving skills

- Ability to work with cross-functional teams

Preferred Qualifications :

- Experience with Oracle CX Cloud (Sales, Service, B2B/B2C Service)

- Knowledge of integration platforms (OIC Oracle Integration Cloud)

- Exposure to mobile workforce solutions

- Basic understanding of JavaScript/configuration scripting in OFS

- Oracle certifications (nice to have)