About the Role:

We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities:

- Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs.

- Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues.

- Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation.

- Monitor and resolve issues in scheduled processes (ESS jobs) related to GL - posting, import, allocations, period close.

- Handle intercompany transactions, elimination entries, and cross-ledger balancing issues.

- Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes.

- Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues.

- Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes.

- Work closely with subledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL.

- Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes.

- Maintain and update support documentation, SOPs, and knowledge base articles.

- Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need.

- Provide end-user support, training, and query resolution related to GL processes.

- Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends.

- Participate in on-call/rotational support and be available during period-close windows (including weekends, if required).

Required Skills & Qualifications:

- 6 - 8 years of experience in Oracle applications, with at least 4 - 5 years dedicated to Oracle Cloud GL support/operations.

- Strong hands-on experience in a production support environment.

- Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets.

- Practical experience with allocations, revaluation, translation, and consolidation processes.

- Experience handling period-close cycle issues and providing close-window support.

- Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses.

- Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues.

- Familiarity with FBDI templates and resolving failed import/interface issues.

- Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS).

- Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations.

- Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy).

- Strong analytical and troubleshooting skills with the ability to prioritize under pressure.

Preferred/Good to Have:

- Oracle Cloud Financials (GL) certification.

- Prior experience in AMS/support engagements (as opposed to only implementation projects).

- Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3).

- Basic understanding of SQL for data validation/debugging (not mandatory).

Soft Skills:

- Strong ownership mindset with a sense of urgency during close periods.

- Good client communication and ticket documentation skills.

- Ability to work independently and manage multiple tickets/priorities simultaneously.

- Team player with willingness to support on-call/rotational schedules.