About the Role :

The Enterprise Digital Product Office (EDPO) at Optum is a centralized organization focused on accelerating digital transformation across the enterprise. The team partners across business, technology, and operations to design, build, and scale product-centric solutions that improve customer experiences, optimize operational workflows, and deliver measurable business outcomes.

As a Senior Product Designer, you'll lead the design of complex digital experiences across responsive web and mobile applications while helping shape product direction and customer outcomes.

Primary Responsibilities :

- Lead the end-to-end design of complex product initiatives, from discovery and concept development through delivery and continuous improvement.

- Partner with product managers, engineers, researchers, and business stakeholders to define problems, identify opportunities, and create user-centered solutions.

- Facilitate discovery activities, including stakeholder workshops, journey mapping, concept exploration, and experience visioning to inform product direction.

- Translate user research, analytics, and business insights into design strategies that balance user needs, business objectives, and technical feasibility.

- Explore multiple design concepts, iterate based on user feedback and testing, and continuously refine experiences throughout the product lifecycle.

- Define and communicate design concepts through user flows, wireframes, high-fidelity mockups, prototypes, and compelling design presentations.

- Champion user-centered design, accessibility, and inclusive design principles while advocating for the needs of diverse users throughout the product lifecycle.

- Drive consistency by contributing to and evolving the design system, reusable patterns, and design best practices across products.

- Build alignment across cross-functional teams by communicating design rationale, facilitating discussions, and influencing product decisions.

- Leverage AI-enabled tools responsibly to improve research, ideation, documentation, and design workflows while helping identify opportunities to increase team effectiveness.

- Partner closely with engineering throughout implementation to ensure high-quality execution through design reviews and quality assurance.

- Mentor and provide constructive feedback to other designers, helping elevate design quality and foster a collaborative learning culture.

- Demonstrate curiosity, adaptability, and continuous learning while contributing to the evolution of design practices across the organization.

- Collaborate effectively with globally distributed teams, including partners across multiple time zones, while communicating design decisions clearly and confidently.

Required Qualifications :

- 7+ years of experience designing digital products for web and mobile applications.

- Experience leading discovery activities and collaborating with cross-functional teams throughout the product development lifecycle.

- Experience working in Agile product development environments.

- Solid portfolio demonstrating expertise in leading end-to-end product design for complex digital experiences.

- Expert proficiency with Figma for interface design, prototyping, design systems, and design documentation.

- Deep understanding of user experience design principles, interaction design, information architecture, accessibility, and enterprise product design.

- Demonstrated solid communication, facilitation, and presentation skills with the ability to influence stakeholders at multiple levels.

- Demonstrated ability to mentor designers and contribute to a collaborative design culture.

Preferred Qualifications:

- Experience designing enterprise software or large-scale digital products.

- Experience working in a Product Company, Global Capability Center, or consulting organization supporting long-term product development.

- Experience collaborating with globally distributed teams, including U.S. based stakeholders.

- Experience using AI-enabled tools to improve research, design exploration, documentation, or team workflows.

- Healthcare experience is preferred but not required.

- Experience designing products in similarly complex or regulated industries including insurance, financial services, retail, telecommunications, life sciences, pharmaceuticals, or enterprise software is also valued.

Compliance:

- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

- The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.