Role Overview :

As a Technical / IT Project Manager, you will be responsible for leading the tech team and delivering complex IT and DevOps-related projects, ensuring high-quality execution, timely delivery, and alignment with business objectives. This role focuses on project governance, planning, stakeholder management, and cross-functional coordinationnot hands-on technical execution.

The ideal candidate will have strong project and program management experience within IT environments, with a solid understanding of Cloud, DevOps, and infrastructure concepts sufficient to manage technical teams, end clients and associated vendors.

Key Responsibilities :

1. Project & Program Management :

- Lead end-to-end delivery of IT, DevOps, and cloud-related projects.

- Lead the project team of ~20+ resources (including Tech and Project Management team) and perform resource manager duty.

- Define project scope, timelines, budgets, dependencies, and resource plans for new and existing clients.

- Coordinate with client engineering team, DevOps team, Senior leadership team, and various internal/external stakeholders to ensure defined milestones are met.

- Expert in managing all project types, i.e. Fixed price, T&M and Managed Services(RFB).

- Track project status, risks, and issues; provide mitigation strategies and update the stakeholders in timely frequency.

- Drive project and team governance through project reporting, dashboards, and PMO Bi-weekly and monthly review.

- Managing Overall and project wise revenue, cost and margins using Opstree internal management tool and act accordingly to maintain good margins.

2. Stakeholder Management :

- Act as a primary point of contact between business, IT, and external partners.

- Manage expectations, communication, and alignment with senior leadership.

- Facilitate project meetings, reviews, and decision-making forums.

3. Technical Project Oversight (Not hands-on) :

- Understand cloud, DevOps, and IT infrastructure concepts to effectively manage technical projects and workstreams for managed services.

- Ensure teams follow architecture standards, DevOps practices, and cloud governance guidelines during the execution.

- Validate technical deliverables from a project requirements standpoint.

- Sign off discussion with clients for each milestone/sprint.

4. Client Coordination :

- Manage client deliverables with ownership and handle the escalations.

- Manage contracts, SOWs, service quality, and performance metrics related discussions and facilitate accordingly.

- Track Client deliverables and ensure alignment with project goals.

5. New client onboarding :

- Participate in new client onboarding discussions in pre-sales call and/or requirement gathering calls.

- Perform effort estimation and cost estimation for new proposals.

- Participate in SOW signing and team onboarding for Central team projects.

6. Process Excellence & Continuous Improvement :

- Identify opportunities to improve project execution process(es), delivery frameworks, and DevOps workflows through self and internal audit.

- Promote Agile practices where applicable.

- Implement governance of project retrospectives report post completion of each project and monitor the action items for continuous improvement.

7. Compliance, Security & Documentation :

- Ensure projects adhere to IT security, compliance, and governance standards (coordinate with internal team for their validation and sign off).

- Maintain project documentation and user guides for handover when required.

Qualifications :

1. Education :

- Masters in business administration and/or bachelor's degree in computer science with IT domain experience.

2. Experience :

- 810 years of experience in project or program management within IT/DevOps.

- Experience managing projects in cloud, DevOps, or IT infrastructure domains.

- Proven success in leading cross-functional teams and multi-vendor environments.

3. Project Management Skills :

- Strong project planning, delivery, P&L, and governance expertise.

- Experience with Agile/Scrum or hybrid project methodologies.

4. Technical Skills / Understanding (Not hands-on) :

- Conceptual understanding of cloud platforms (AWS, Azure, GCP).

- Familiarity with DevOps practices, CI/CD pipelines, and IT infrastructure.

5. Soft Skills :

- Excellent communication, leadership, and stakeholder management.

- Strong analytical, documentation, and organizational capabilities.

6. Preferred Qualifications :

- PMP, PRINCE2, CSM, or equivalent project management certification.

- Cloud certifications (AWS/Azure/GCP) are a plus but not mandatory.

- Experience managing DevOps transformation or cloud migration projects.