Job Summary:

We are seeking an experienced OMP OPR Production Support Engineer to provide L2/L3 support for OMP Unison Planning applications. The candidate will be responsible for monitoring production environments, resolving application and integration issues, supporting business users, ensuring planning system stability, and driving continuous improvements in supply chain planning processes. The ideal candidate should possess a strong understanding of Supply Chain Planning, OMP Operational Planning & Response (OPR), data integrations, and production support operations within a global environment.

Experience:

- 8+ years of Production Support experience.

- 4+ years of hands-on OMP support experience. OMP Implementation experience will be preferred.

- Experience supporting global supply chain planning environments.

- Exposure to ITIL processes.

Key Responsibilities:

Production Support & Incident Management:

- Provide L2/L3 support for OMP OPR production applications.

- Monitor daily planning cycles, batch jobs, and interfaces.

- Analyze and resolve incidents, service requests, and problem tickets.

- Ensure SLA compliance and timely issue resolution.

- Perform Root Cause Analysis (RCA) for recurring issues.

- Coordinate with business users, technical teams, and OMP support teams.

Functional Support:

- Support planning processes within OMP OPR.

- Investigate planning exceptions and inconsistencies.

- Analyze planning outputs and recommendation logic.

- Troubleshoot issues related to:

1. S&OP

2. Supply Planning

3. Production Planning

4. Inventory Planning

5. Distribution Planning

- Assist business users with planning-related queries.

Data & Integration Support:

- Monitor inbound and outbound interfaces.

- Validate master and transactional data loads.

- Troubleshoot integrations with:

1. SAP ECC

2. SAP S/4HANA

3. ERP Systems

4. Data Warehouses

5. Middleware Platforms

- Investigate interface failures and data quality issues.

System Monitoring & Performance:

- Monitor OMP production environment health.

- Analyze planning engine performance issues.

- Support optimization of planning runs.

- Track system utilization and capacity metrics.

- Escalate infrastructure-related issues to relevant teams.

Release & Change Management:

- Support deployments and release activities.

- Execute regression testing during upgrades and enhancements.

- Validate production readiness before deployments.

- Coordinate release activities with project and support teams.

- Maintain support documentation and operational runbooks.

Documentation:

- Maintain Knowledge Base articles.

- Create and update SOPs and support documents.

- Document incident resolutions and RCA reports.