Senior Director - Implementation Engineering & Client Management

Department : Software & Technology

Function : Engineering Implementation

Job Summary :

The Senior Director - Implementation Engineering & Client Management is responsible for leading large-scale product implementation programs, client onboarding initiatives, and technology adoption efforts across healthcare operations. This role partners with Product, Engineering, Operations, and Client stakeholders to ensure successful deployment of standard and customized cloud, automation, and AI-enabled solutions.

The Senior Director will lead implementation teams, drive client engagement throughout the implementation lifecycle, and ensure that deployed solutions deliver measurable operational improvements, user adoption, and business value.

Key Responsibilities :

Product Implementation & Client Delivery :

- Lead end-to-end implementation of enterprise products and technology solutions across client engagements.

- Develop and execute implementation plans, ensuring timely delivery, quality outcomes, and customer satisfaction.

- Partner with client stakeholders to design deployment approaches aligned with business requirements and operational objectives.

- Manage implementation risks, dependencies, escalations, and issue resolution throughout delivery lifecycles.

Technology Delivery & Process Excellence :

- Establish and drive implementation best practices, standard operating procedures, and governance mechanisms.

- Collaborate with Engineering teams to ensure successful product configuration, customization, integration, and deployment.

- Drive automation opportunities that improve implementation efficiency, quality, and delivery timelines.

Client Engagement & Stakeholder Management :

- Serve as the primary implementation leader for assigned clients and strategic programs.

- Build trusted relationships with operational, technology, and business stakeholders.

- Communicate project progress, risks, outcomes, and value realization metrics to clients and internal leadership.

Team Leadership & Capability Development :

- Lead and mentor Implementation Managers, Solution Leads, and implementation engineering teams.

- Build a culture of accountability, customer focus, collaboration, and operational excellence.

- Support workforce planning, resource allocation, and capability-building initiatives.

Continuous Improvement & Innovation :

- Identify opportunities to improve implementation methodologies, tools, and operational processes.

- Contribute to implementation frameworks supporting AI, automation, cloud, and digital transformation initiatives.

Required Education & Certifications :

- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.

- Master's degree preferred.

- Certifications in Agile/Scrum, PMP, SAFe, AWS, Azure, or Google Cloud are desirable.

Experience Requirements :

- 12+ years of experience in software engineering, implementation management, technology delivery, or client-facing technology programs.

- Proven experience managing enterprise application implementations and large-scale technology deployment initiatives.

- Strong healthcare technology and healthcare operations domain experience preferred.

Core Competencies :

- Strong knowledge of software delivery lifecycles, implementation methodologies, and enterprise technology deployments.

- Experience with Agile delivery models, cloud platforms, APIs, integration architectures, and DevOps practices.

- Excellent stakeholder management and client relationship skills.

- Ability to influence cross-functional teams without direct authority.

- Strong communication and presentation skills with executive and client stakeholders.

- Demonstrated ability to deliver measurable operational and business outcomes.