NTT Data - Senior ServiceNow Technical Consultant

Job Summary :

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities :

- Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.

- Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.

- Provide technical leadership and mentorship to junior consultants and developers.

- Customize and configure ServiceNow applications using best practices and maintain platform integrity.

- Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.

- Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.

- Stay current with ServiceNow releases and proactively recommend platform enhancements.

- Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications :

- Bachelors or Masters degree in Computer Science, Information Technology, or related field.

- 8+ years of hands-on experience with ServiceNow platform development and administration.

- Proven track record of successful ServiceNow implementations in enterprise environments.

Certifications :

- Junior: CSA and at least 1 CIS-(any) and CAD

- Intermediate: CSA and at least 2 CIS-(any) and CAD

- Senior: CAS and at least 3 CIS-(Any) and CAD

Skills Competencies :

- Strong understanding of ServiceNow architecture and data model.

- Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.

- Experience with Agile methodologies and DevOps practices.

- Excellent communication, presentation, and stakeholder management skills.

- Ability to work independently and manage multiple priorities in a fast-paced environment.