Key Responsibilities:

- Provide techno-functional support for NetSuite with strong hands-on Suite Script development.

- Independently manage production support, including issue triaging, root cause analysis, and resolution.

- Investigate and resolve integration failures, including subscription-related issues.

- Perform end-to-end issue triaging to identify and resolve data/integration problems.

- Develop, enhance, and maintain SuiteScripts to support evolving business workflows.

- Collaborate directly with stakeholders, drive troubleshooting calls, and own issue resolution.

- Support the New.io implementation and deliver required script enhancements during and post go-live.

- Manage critical production support in a complex migration environment.

- Ensure seamless daily production handover with the extended support team.

Required Skills & Experience:

- Strong techno-functional expertise in NetSuite.

- Hands-on experience with SuiteScript, including reading, writing, modifying, and deploying scripts.

- Experience in production support for business-critical applications.

- Strong debugging, troubleshooting, and root cause analysis skills.

- Knowledge of BigQuery (BQ) for data analysis and issue tracing.

- Experience supporting system migrations and integration environments.

- Good stakeholder communication and coordination skills.

Desired Attributes:

- Strong ownership mindset with the ability to work independently and proactively.

- Self-directed problem solver who can drive issues to closure without constant supervision.

- Comfortable working in overlapping PST coverage hours (up to 10:00 - 10:30 AM PST) to ensure sufficient offshore-onshore handshake and production continuity.

- Ability to thrive in a fast-paced, high-ticket-volume production support environment.