Nagarro - Associate Principal Engineer - ServiceNow Solutions

Company Description :

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight.

We work at scale - across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact).

Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description :

Requirements :

- Experience : 9+ years.

- Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations.

- Hands-on experience in designing and implementing ServiceNow integrations.

- Strong understanding of ServiceNow platform architecture and best practices.

- Experience in implementing and supporting ITSM and ITOM solutions.

- Experience in CMDB management and Service Mapping implementation.

- Experience in other ServiceNow modules such as SPM, GRC, or HRSD.

- ITIL knowledge is preferred.

- ServiceNow certification in any module is preferred.

- Ability to understand business requirements and translate them into technical solutions.

- Experience in developing technical solutions and performing integration testing.

- Strong problem-solving, communication, and stakeholder management skills.

- Ability to work effectively in a global delivery environment.

Responsibilities :

- Work with the ServiceNow team to implement ServiceNow solutions across global locations.

- Provide technical expertise in ServiceNow ITSM and ITOM modules.

- Design, develop, and implement ServiceNow integrations with enterprise applications.

- Understand business needs and align them with standardized processes and solution design.

- Prepare technical specifications and implementation documents.

- Develop and implement technical solutions on the ServiceNow platform.

- Configure and customize ServiceNow applications based on business requirements.

- Support CMDB implementation, maintenance, and optimization activities.

- Implement and support Service Mapping solutions.

- Perform component integration testing and ensure quality delivery.

- Collaborate with cross-functional teams to ensure successful project delivery.

- Troubleshoot and resolve technical issues on the ServiceNow platform.

- Ensure adherence to ServiceNow best practices and continuous improvement initiatives.

- Participate in design reviews, code reviews, and provide technical recommendations.

Qualifications :

- Bachelor's or master's degree in computer science, Information Technology, or a related field.