MuleSoft Support Engineer - Change & Incident Management

MuleSoft Support Engineer (L1/L2)

Location : Hyderabad (Hybrid).

Experience : 6 - 7 Years.

Notice Period : Immediate Joiners Preferred.

Key Skills Required :

- MuleSoft Anypoint Platform

- Runtime Manager & CloudHub.

- API Monitoring

- Production Support & Incident Management.

- REST/SOAP APIs

- JSON, XML & DataWeave.

- Splunk, ELK, PagerDuty & ServiceNow.

- Troubleshooting, Log Analysis & SLA Management.

- ITIL Processes

- Change & Problem Management.

- Postman, SQL & AWS.

Key Responsibilities :

- Monitor and troubleshoot MuleSoft APIs and integrations.

- Manage production incidents and service requests.

- Support deployments, changes and operational activities.

- Ensure SLA compliance and maintain technical documentation.

- Support rotational shifts and 24x7 operations.