Role : Business Analyst / Consultant / Techno-Functional Consultant in CRM Domain

Tools & Technologies :

- Microsoft Dynamics 365 Sales

- Power Platform : Power Automate, Power BI, Power Apps

- Administrator Level Access on Dataverse

Skills & Knowledge :

CRM Expertise :

- Experience with CRM software (e.g., Salesforce, Microsoft Dynamics)

- Understanding of basic CRM Sales modules, best practices, and functionality

Dynamics 365, PowerApps & Power Platform :

- In-depth knowledge of Dynamics 365 Sales

- Proficiency in leveraging advanced features such as Power BI for analytics

- Customization and configuration: creating and editing views, fields, charts, entities, dashboards, workflows, processes, security roles, and reports

- Continuous system improvement : keeping the system up-to-date with the latest features and functionalities

Solution-Oriented Mindset :

- Ability to design and implement solutions that align with business objectives

- Analytical prowess to troubleshoot and solve complex issues within Dynamics 365

Responsibilities :

- Manage requirement gathering process by meeting with stakeholders to define business and functional requirements

- Work with Solution Architects and Developers to outline high-level and low-level solution designs

- Collaborate with the Product Owner to contribute to the Product Vision

- Own the Product Backlog and ensure requirements are documented correctly in User Stories

- Support the Development Team daily by providing specifications or descriptions of the User Stories

- Manage the dependencies of the Product Backlog with other Products