Description :

Role : Dynamics 365 Functional Consultant

Company : Deloitte

Location : Bangalore / Gurgaon

Experience : 4 - 12 Years

Designation : Consultant / Senior Consultant / Manager

Employment Type : Full-Time, Permanent

Industry : IT Consulting / Digital Transformation / CRM Solutions

Job Summary :

We are looking for an experienced Dynamics 365 Functional Consultant to join our Customer Transformation team. The ideal candidate should possess strong expertise in Microsoft Dynamics 365 CRM solutions with hands-on experience in requirement gathering, fit-gap analysis, solution design, configuration, customization, and client engagement.

The candidate will work closely with clients, business stakeholders, technical teams, and project managers to deliver scalable CRM solutions that enhance customer engagement, streamline business processes, and drive digital transformation initiatives.

This role requires strong functional consulting skills, business process understanding, stakeholder management, and experience delivering enterprise CRM implementations.

Key Responsibilities :

Business Analysis & Consulting :

- Conduct requirement gathering workshops and discovery sessions with business stakeholders

- Perform fit-gap analysis and recommend optimal CRM solutions aligned with business requirements

- Understand client business processes and translate them into scalable Dynamics 365 solutions

- Drive solution discussions, process optimization, and business transformation initiatives

- Collaborate with stakeholders to define functional specifications and project deliverables

Dynamics 365 Functional Implementation :

- Design, configure, and implement Microsoft Dynamics 365 CRM solutions

- Work across core D365 CRM modules including :

1. Dynamics 365 Sales

2. Dynamics 365 Customer Service

3. Dynamics 365 Field Service

- Configure entities, forms, dashboards, business rules, workflows, and business process flows

- Support CRM customization and functional enhancements based on client requirements

- Ensure solution scalability, usability, and adherence to best practices

Solution Design & Documentation :

- Prepare functional requirement documents (FRD), solution design documents, and process flows

- Create user manuals, training documentation, and knowledge transfer materials

- Work closely with technical teams during development and deployment phases

- Participate in architecture discussions and solution validation activities

Testing, Deployment & Support :

- Perform system testing, UAT coordination, and quality assurance activities

- Validate business requirements and ensure successful solution delivery

- Provide post-implementation support, issue resolution, and user assistance

- Conduct end-user training sessions and support business adoption initiatives

- Participate in release management and deployment activities

Stakeholder & Client Management :

- Maintain strong communication with clients and internal stakeholders

- Manage stakeholder expectations and provide regular project updates

- Collaborate with cross-functional teams including developers, architects, and project managers

- Support project governance and delivery management activities

Required Technical Skills :

- Strong hands-on experience in Microsoft Dynamics 365 CRM

Expertise in :

- Dynamics 365 Sales

- Customer Service

- Field Service

Strong experience in :

1. Discovery Workshops

2. Fit-Gap Analysis

3. CRM Configuration & Customization

4. Business Process Design

- Understanding of CRM architecture and enterprise business processes

- Experience with workflows, business process flows, forms, entities, dashboards, and security models

- Strong stakeholder management and client communication skills

- Familiarity with Agile/Scrum delivery methodologies

Good to Have Skills :

- Experience with Dynamics 365 Project Operations

- Exposure to Microsoft Power Platform :

1. Power Apps

2. Power Automate

- Understanding of D365 CRM security models and role-based access

- Microsoft Dynamics 365 Certifications

- Exposure to integrations and automation solutions

Soft Skills :

- Strong analytical and problem-solving abilities

- Excellent communication and presentation skills

- Client-facing consulting experience

- Ability to manage multiple priorities in fast-paced environments

- Strong collaboration and stakeholder management capabilities

Eligibility Criteria :

- Experience :

- 4 - 6 Years for Consultant roles

- 6+ Years for Senior Consultant / Manager roles

Qualification :

- B.Tech / M.Tech / BE / MCA or related field

Why Join Us ?

- Opportunity to work on enterprise-scale CRM transformation programs

- Exposure to global clients and modern Microsoft technologies

- Collaborative and growth-oriented consulting environment

- Opportunity to work on cutting-edge Dynamics 365 and Power Platform solutions