Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.

Requirements :

- 12 years of experience required.

- Educational Qualification : 15 years full time education.

Roles & Responsibilities :

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Expected to provide solutions to problems that apply across multiple teams.

- Lead efforts to document and communicate process improvements to stakeholders.

- Facilitate workshops and meetings to gather input and align team objectives.

- Support junior team members by providing guidance and sharing best practices.

Professional & Technical Skills :

- Must have : Proficiency in Microsoft Dynamics 365 ERP Technical.

- Strong analytical skills to assess and redesign business processes effectively.

- Experience in collaborating with cross-functional teams to gather and translate business requirements.

- Ability to design and implement continuous process monitoring and feedback systems.

- Familiarity with workflow automation and process optimization techniques.

- Excellent communication skills to articulate complex process changes clearly.