Role Summary :

We are looking for an experienced Technical Project Manager to lead end-to-end delivery of web and mobile application development, enhancements, and maintenance/support projects.

Key Responsibilities :

Project Delivery & Execution :

- Define project scope, objectives, timelines, and deliverables.

- Develop and maintain detailed project plans, sprint plans, and release schedules.

- Plan, allocate, and manage resources across development and support teams.

- Manage end-to-end delivery of development, enhancements, and support services.

- Identify and manage risks, issues, and dependencies with mitigation strategies.

- Ensure adherence to quality standards, secure coding practices, and compliance guidelines.

- Drive Agile/Scrum ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.

Technical & Functional Leadership :

- Collaborate with architects, developers, QA, UI/UX, and DevOps teams.

- Review technical solutions, user stories, design approaches, and estimations.

- Support integrations with APIs, cloud platforms, backend systems, and mobile frameworks.

- Ensure smooth deployment and release management across environments.

- Track team performance, utilization, and productivity.

- Mentor team members and promote continuous process improvements.

Support Management :

- Oversee L2/L3 application support, incident management, and service request handling.

- Track and ensure compliance with SLAs, uptime, and performance metrics.

- Facilitate RCA, corrective actions, and preventive measures for recurring issues.

- Coordinate production deployments, hotfixes, and stabilization activities.

Business & Customer Engagement :

- Act as the primary contact for customers, business owners, and vendor partners.

- Provide timely communication on project status, risks, and milestones.

- Manage escalations effectively and ensure customer satisfaction.

- Participate in customer walkthroughs, solution discussions, and governance meetings.

RFP & Documentation Expertise :

- Collaborate with solution architects, technical leads, and presales teams to prepare RFP/RFI responses.

- Apply proven effort estimation techniques (WBS, function points, story points, etc.).

- Draft, review, and manage project-related documents including SOW, project charters, resource plans, RAID logs, and status reports.

Required Skills & Experience :

- 15+ years of experience in IT with at least 3 - 5 years in project management or technical leadership.

- Strong technical understanding of web (HTML, CSS, JavaScript, React/Angular, Drupal) and mobile (iOS/Android) applications.

- Good understanding of cloud platforms (AWS/Azure/GCP), Network Operations and CI/CD pipelines.

- Experience handling development and maintenance/support projects.

- Hands-on experience with RFP responses, SOW drafting, effort estimation, and resource planning.

- Strong knowledge of Agile/Scrum and tools like Jira, Azure DevOps, Confluence or similar.

- Excellent communication, stakeholder management, and presentation skills.

- Strong analytical and problem-solving skills.

Qualifications :

- Bachelor's degree in computer science, Information Technology, or a related field.