We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which includes the worlds top innovators across industries, from mid-market player to large enterprises.

We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and cocreators across 20 global locations.

About the Role :

We are seeking a skilled Senior Salesforce Support Engineer to join our Salesforce support team for an Australia based project.

The role focuses on L2 support activities, including data operations, environment maintenance, reporting, and user access management across Salesforce platforms.

The engineer will support Industry CPQ, Sales Cloud, Service Cloud, and Field Service, working closely with

Business Analysts, Development, and Operations teams to ensure timely incident resolution and smooth functioning of the Salesforce ecosystem.

Roles & Responsibilities :

- Provide L2 functional support for Salesforce applications

- Investigate, troubleshoot, and resolve issues related to CPQ (quoting, pricing, approvals), Sales Cloud, Service Cloud, and Field Service

- Analyze root causes of recurring issues and recommend permanent fixes

- Collaborate with Salesforce Developers, Architects, and Business Analysts to validate solutions

- Perform quick-turnaround fixes and coordinate patch deployments as per defined SLAs

- Participate in incident triage, escalations, and post-resolution reviews

- Create and maintain custom reports and dashboards

- Manage production environment and perform sandbox refreshes

- Handle data loading, updates, and maintenance

- Monitor job schedules, security compliance, and governance

- Work on functional production support tickets (no code changes)

- Document solutions, knowledge articles, and support procedures

- Ensure compliance with governance, security, and ITIL-aligned support processes

Required Skills :

- 5+ years of overall Salesforce experience, with 4+ years in Salesforce application support/maintenance

- Strong hands-on experience in Salesforce configuration, troubleshooting, and debugging

- Good understanding of Industry CPQ, Sales Cloud, and Service Cloud

- Experience with production support models, SLAs, and incident/problem/change management

- Strong analytical and problem-solving skills

- Ability to work effectively in a high-volume support environment

- Good communication and collaboration skills

Preferred Qualifications :

- Salesforce certifications such as Administrator, CPQ Specialist, Service Cloud Consultant, or Field Service Consultant

- Exposure to ITIL practices in support environments

Pay range and compensation package :

- Competitive salary based on experience and qualifications.

Equal Opportunity Statement :

We are an equal opportunity employer and are committed to creating a diverse and inclusive
workplace.

We encourage applications from all qualified individuals regardless of race, gender, age, sexual
orientation, disability, or any other characteristic protected by law.

Qualification :

- Bachelors degree in computer science, Information Technology, Engineering, or a related field