Position Details

Position - Permanent Role

Experience - 5 to 7 Years

Location - Chennai / Bangalore

Shift - 2:30 PM - 11:30 PM IST

Work Mode - WFO

About the Company:

Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the worlds top innovators across industries. We have a diverse team of over 11,500 professionals across 20 global locations.

Key Responsibilities:

1. Salesforce Technical Support (L3):

- Serve as the primary owner for L3 support activities, resolving complex issues, defects, and system failures.

- Diagnose and fix bugs related to custom code, configurations, and integrations.

- Perform debugging, unit testing, and performance optimization of Salesforce applications.

- Handle production issues and ensure timely resolution within SLA.

2. Development & Enhancements:

- Develop and implement enhancements using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs.

- Configure business logic using Flows, Workflows, and Validation Rules.

- Support system integrations ensuring data consistency and performance.

3. Salesforce Functional & Stakeholder Support:

- Collaborate with business stakeholders to gather and understand requirements.

- Translate business needs into scalable Salesforce solutions.

- Perform business process mapping and gap analysis.

- Assist in prioritizing defects and enhancements with cross-functional teams.

4. AMS & Support Operations:

- Work in Application Maintenance Services (AMS) model.

- Manage ticket triaging, defect fixes, and continuous improvements.

- Support release cycles, testing, and deployment readiness.

- Prepare documentation, SOPs, and knowledge transfer materials.

5. Stakeholder Enablement:

- Conduct KT sessions and user guidance for system usage.

- Support Partner Portal (Experience Cloud) maintenance and enhancements.

- Ensure smooth system adoption across business teams.

Required Skills & Experience:

- 5 to 7 years of experience in Salesforce ecosystem.

- Strong expertise in Experience Cloud, Sales Cloud, and Service Cloud.

- Hands-on experience in Apex, LWC, Visualforce, SOQL / SOSL, and Salesforce APIs.

- Experience in AMS / Production Support environments.

- Strong understanding of CRM processes, customer service workflows, and sales operations.

- Ability to manage both technical and functional responsibilities.

- Excellent communication and problem-solving skills.

Preferred Skills:

- Salesforce Certifications (PD1/PD2, Sales/Service/Experience Cloud).

- Experience in AMS delivery models.

- Exposure to multi-cloud Salesforce environments.

- Experience working in client-facing roles.

Pay Range and Compensation Package:

- Competitive salary based on experience and qualifications.