Description :

About the Role :

We are looking for a highly skilled and experienced SAP SD/CS Consultant to join our enterprise SAP transformation team.

The ideal candidate should possess strong expertise in SAP Sales & Distribution (SD) and Customer Service (CS) modules with deep knowledge of Order-to-Cash (O2C), Service Management, Repair Processes, and enterprise-level SAP integrations.

The role requires hands-on experience in configuring SAP SD/CS processes, collaborating with cross-functional teams, and delivering scalable SAP solutions in a global enterprise environment.

Candidates with exposure to SAP S/4HANA, integration technologies, and Agile delivery methodologies will be preferred.

Key Responsibilities :

- Configure and support SAP SD and SAP CS modules for business-critical processes.

- Analyze business requirements and translate them into functional and technical solutions.

Work extensively on Order-to-Cash (O2C) lifecycle processes including :

1. Inquiry & Quotation Management

2. Sales Orders

3. Contracts (Value & Quantity Contracts)

4. Pricing & Billing

5. Delivery & Shipping

6. Credit & Returns Management

7. Manage SAP CS functionalities including :

8. Service Orders

9. Service Notifications

10. Service Contracts

11. Repair Management

12. Warranty Management

13. Installed Base Management

- Configure and support Time & Material (T&M) and Fixed Price billing scenarios.

- Implement and support Resource Related Billing (RRB) processes.

- Collaborate with business stakeholders and global teams to deliver process improvements and enhancements.

Work closely with technical teams on integrations using :

1. SAP PI/PO

2. IDocs

3. Proxy Interfaces

4. APIs/Web Services

5. EDI Interfaces

- Support end-to-end implementation, rollout, migration, enhancement, and support projects.

- Prepare functional specifications, configuration documents, process flows, and test scripts.

- Participate in SIT, UAT, cutover, and go-live support activities.

- Troubleshoot and resolve production support issues within SLA timelines.

- Conduct root cause analysis and recommend system/process improvements.

- Ensure SAP solutions align with enterprise architecture and business standards