Milestone Technologies - Lead Business System Analyst

Job Overview :

Were hiring a Lead Business Systems Analyst to translate complex business goals into clear, testable requirements for an AI-first, data-centric platform.

You will drive discovery, define user stories and acceptance criteria, steward domain vocabularies/ontologies with SMEs, and anchor UAT and pilot readiness.

The ideal candidate blends enterprise BA rigor with enough technical fluency to work across knowledge graphs, retrieval (RAG), APIs, security/entitlements, and evaluation frameworks.

Key Responsibilities :

Discovery & Requirements :

- Elicit outcomes, top-N questions, and edge cases; map current vs.future workflows; write user stories with unambiguous acceptance criteria.

Domain Modeling :

- Partner with SMEs to align ontology/taxonomy and data dictionaries; maintain definitions, lineage/provenance notes, and change logs.

Interface & Data Contracts :

- Specify request/response schemas, field constraints, error states, and entitlement rules (role/row/column) for APIs and data pipelines.

Evaluation Readiness :

- Curate test sets and ground truth; define scoring rubrics (faithfulness/correctness, precision/recall, latency) in partnership with engineering and QA.

Backlog & Scope Management :

- Own the functional backlog, prioritize by value/risk, groom stories, and manage scope through structured change control.

UAT & Pilot Enablement :

- Orchestrate UAT scripts and test data; coordinate business sign-off; document defects and acceptance decisions.

Documentation & Communication :

- Produce BRDs/FRDs, process maps, RTMs (requirements traceability), and release notes; communicate decisions to technical and non-technical audiences.

Risk & Compliance Alignment :

- Capture policy/guardrail requirements (PII/PHI, access, audit) and ensure they are reflected in designs, tests, and runbooks.

Value Tracking :

- Define KPIs and baseline metrics; support dashboards for quality, latency, and adoption; contribute to executive readouts.

Required Skills :

Enterprise BA Expertise : 3-5+ years in business/functional analysis with end-to-end ownership of discovery requirements UAT acceptance.

Specification Mastery : Strong user stories, use cases, and acceptance criteria; proficiency with RTMs and change control.

Data & Semantics : Hands-on experience with data dictionaries, schemas, and ontology/taxonomy alignment; comfort reading SQL or query outputs for validation.

Evaluation Mindset : Ability to design test sets and measurable rubrics; familiarity with A/B or side-by-side comparisons.

Security & Entitlements : Practical understanding of RBAC/ABAC, data classification, audit requirements, and privacy constraints.

Tools & Collaboration : Proficiency with backlog/requirements tools (Jira/Azure DevOps), diagramming (Visio/Lucid), and documentation wikis; excellent facilitation and communication skills.

Good To Have Skills :

AI/Knowledge Systems Exposure : Concepts of Knowledge Graphs (RDF/Gremlin), RAG pipelines, embeddings, and retrieval parameters-enough to collaborate effectively with engineers.

API Literacy : Reading OpenAPI/JSON Schema; specifying contracts and error taxonomies for service integrations.

Process & Quality Frameworks : BPMN/UML, SIPOC/CTQ, Six Sigma/Lean concepts; experience building RTMs and UAT packs in regulated environments.

Analytics & KPI Design : Comfort defining business KPIs, baselining, and working with product/ops to interpret dashboard trends.

Change Enablement : Experience with training materials, quick-start guides, and pilot playbooks to support adoption.

- This role suits a structured, outcome-driven analyst who can turn ambiguous needs into precise, testable requirements-and ensure solutions are accepted, explainable, and ready for scale.